Hub NAM Quality & Continuous Improvement Manager

Job description

Location: Raleigh, North Carolina, United States Job ID: R0128678 Date Posted: 2026-06-01 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Quality Management Job Schedule: Full time Remote: No Job Description: The Opportunity We are looking for an experienced Quality leader to drive the Quality and Continuous Improvement (CI) agenda across our Hub North America. In this key leadership role, you will own the Quality strategy, strengthen our Quality Management Systems, ensure customer satisfaction, and lead certification, audits, and continuous improvement initiatives across all entities in the Hub. Where CI is in scope, you will also deploy a sustainable CI culture and improvement structure. How you will make an impact Quality & CI Leadership Define and implement the Hub Quality and CI strategy. Ensure alignment with global directives, regulatory requirements, and business needs. Drive capability building and governance across Hub Quality and CI teams. Customer Focus Embed the Voice of the Customer in all Quality initiatives. Represent the company in customer discussions on quality matters. Evaluate risks and implement solutions to secure high customer satisfaction. Quality Management System & Certification Lead the development and maintenance of the Quality Management System. Oversee internal/external audits and ensure timely closure of actions. Secure required certifications across all Hub units. Performance & Improvement Monitor process and offer performance; analyze trends and drive corrective actions. Identify improvement opportunities and collaborate with stakeholders to implement changes. Escalate supplier quality issues and ensure resolution. Non‑Conformance Management Manage high‑profile NCRs and customer interventions. Ensure effective containment, corrective, and preventive measures to protect customer trust. Continuous Improvement Deploy the Continuous Improvement Framework (Lighthouse, L6S, Lessons Learned, etc.). Support and prioritize improvement projects that elevate quality and operational performance. Your background Bachelor’s degree in a related field; a Master’s degree or MBA is an advantage. 10–15 years of experience in a similar role within a multinational environment. Strong leadership experience in Quality Management; CI leadership is a plus. Ability to analyse performance, solve problems systematically, and manage risks. Solid influencing, communication, change management, and conflict‑resolution skills. Customer‑centric mindset and proven ability to collaborate across functions. Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.