Hub Senior Coordinator - Box

Job description

**About bosta:** Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. **About The Role :** Responsible for managing daily hub operations, coordinating shipments, tracking KPIs, and ensuring smooth workflow and service quality in line with Bosta’s standards. **Job Code :** 2026BOX-169 ### Job Responsibilities: - Receive inbound dispatches from the central sorting facility and categorize orders by geographic zone or delivery route. - Develop and communicate efficient daily distribution plans to allocate orders to assigned Drivers. - Serve as the primary point of contact for Drivers, providing real-time support to resolve operational issues and ensure route completion. - Manage the end-of-day process, including the receipt and reconciliation of all orders and documentation from Drivers upon route completion. - Monitor and audit Driver’s wallets, ensuring timely settlements and escalating any discrepancies or shortages to the fleet team. - Train, mentor, and onboard temporary staff and junior coordinators on standard operating procedures and best practices. - Proactively analyze workflows to identify, recommend, and implement opportunities for process optimization and efficiency gains. - Manage inventory control by coordinating the return transfer of canceled orders to the sorting facility after exceeding the designated 24-hour holding period at the hub. - Ensure precise operational handovers by preparing and sending formal communication to the sorting facility team, detailing transferred shipment counts, seal numbers, tracking data, and status. ### Job Qualification: - Minimum of 1 years of experience in logistics or shipping coordination, with a focus on bulky or oversized shipments. - Proven ability to lead and motivate a team, fostering collaboration and a positive work environment. - Excellent verbal and written communication skills to effectively interact with team members, and Drivers. - The ability to resolve issues promptly and effectively. - Familiarity with shipping management software and tracking systems. - Ability to adapt to changing circumstances and priorities in a fast-paced work environment.