Luxury. Innovation. Opportunity.At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. We believe every milestone deserves to be marked with elegance, and every moment honored with meaning. As one of the nation’s largest family-owned jewelers, we are proud to pair a rich legacy with a modern vision for the future of luxury retail. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact. The Role: Human Resource GeneralistThis role is responsible for leading and executing employee relations and recruiting initiatives that support the organization's business objectives. This position serves as a trusted advisor to managers (store operations and corporate leaders) and associates on employee relations matters while also driving talent acquisition strategies to attract, hire, and retain top talent.To be successful they act as an employee advocate, business partner, and talent acquisition leader. This role proactively identifies employee and organizational needs, develops practical solutions, and collaborates across the Human Resources function to deliver exceptional employee experiences and recruiting outcomes. The position balances approximately 50% employee relations responsibilities and 50% recruiting responsibilities, ensuring both a positive workplace culture and a strong talent pipeline.Essential FunctionsEmployee Relations (Approximately 50%)Serve as the primary point of contact for managers and associates regarding employee relations matters, providing guidance on policies, procedures, workplace concerns, and performance management issues. Conduct and manage employee relations investigations, including workplace complaints, policy violations, harassment, discrimination, and other employment-related concerns. Document findings and recommend appropriate actions. Partner with management to provide coaching and counseling on performance management, corrective actions, conflict resolution, employee development, and workplace best practices. Maintain in-depth knowledge of employment laws, regulations, and company policies to ensure compliance and minimize organizational risk. Escalate issues as necessary and partner with legal counsel when appropriate. Analyze employee relations trends, turnover data, engagement feedback, and workforce metrics to identify opportunities for improvement and recommend solutions. Work closely with management and associates to strengthen workplace relationships, improve engagement, increase retention, and foster a positive organizational culture. Recruiting & Talent Acquisition (Approximately 50%)Lead full-cycle recruiting efforts for corporate, retail, and field positions, including workforce planning, sourcing, screening, interviewing, selection, offer management, and onboarding support. Partner with hiring managers to develop effective recruiting strategies that attract qualified and diverse talent while meeting staffing objectives and timelines. Utilize multiple sourcing channels, including job boards, social media, employee referrals, networking, recruiting events, and direct sourcing to build talent pipelines. Manage candidate experience throughout the recruitment process, ensuring timely communication and a positive employer brand. Analyze recruiting metrics, hiring trends, and workforce needs to improve recruiting effectiveness, time-to-fill, quality of hire, and retention outcomes. Participate in onboarding initiatives and collaborate with business leaders to ensure successful assimilation of new associates into the organization. Support talent management and succession planning initiatives by identifying internal talent and assisting with development opportunities. CompetenciesBusiness AcumenCommunicationConsultationEthical PracticeRelationship ManagementConflict ResolutionProblem SolvingOrganizational EffectivenessEmployment Law KnowledgeEmployee Relations ExpertiseTalent Acquisition & Recruiting RequirementsTravel: 25%+ out-of-area travel required.Required Education and ExperienceMinimum of 3-5 years of Human Resources experience, including employee relations and recruiting responsibilities. Experience with full-cycle recruiting and talent acquisition processes. Experience conducting employee investigations and managing employee relations matters. Working knowledge of federal, state, and local employment laws and regulations. Preferred Education and ExperienceBachelor's degree in Human Resources, Business Administration, or related field. (Equivalent combination of education and experience accepted.) Experience supporting retail, multi-location, or customer-facing workforces. Experience with HRIS and applicant tracking systems. Experience with behavioral interviewing and talent assessment methodologies. Additional Eligibility QualificationsSHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred. Strong interpersonal, investigative, and recruiting skills. Ability to manage sensitive and confidential information with discretion. Proven ability to build relationships and influence leaders at all levels of the organizationBenefitsREEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more!REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
Luxury. Innovation. Opportunity.
At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. We believe every milestone deserves to be marked with elegance, and every moment honored with meaning. As one of the nation’s largest family-owned jewelers, we are proud to pair a rich legacy with a modern vision for the future of luxury retail.
What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact.
The Role: Human Resource Generalist
This role is responsible for leading and executing employee relations and recruiting initiatives that support the organization's business objectives. This position serves as a trusted advisor to managers (store operations and corporate leaders) and associates on employee relations matters while also driving talent acquisition strategies to attract, hire, and retain top talent.
To be successful they act as an employee advocate, business partner, and talent acquisition leader. This role proactively identifies employee and organizational needs, develops practical solutions, and collaborates across the Human Resources function to deliver exceptional employee experiences and recruiting outcomes. The position balances approximately 50% employee relations responsibilities and 50% recruiting responsibilities, ensuring both a positive workplace culture and a strong talent pipeline.
Essential Functions
Employee Relations (Approximately 50%)
- Serve as the primary point of contact for managers and associates regarding employee relations matters, providing guidance on policies, procedures, workplace concerns, and performance management issues.
- Conduct and manage employee relations investigations, including workplace complaints, policy violations, harassment, discrimination, and other employment-related concerns. Document findings and recommend appropriate actions.
- Partner with management to provide coaching and counseling on performance management, corrective actions, conflict resolution, employee development, and workplace best practices.
- Maintain in-depth knowledge of employment laws, regulations, and company policies to ensure compliance and minimize organizational risk. Escalate issues as necessary and partner with legal counsel when appropriate.
- Analyze employee relations trends, turnover data, engagement feedback, and workforce metrics to identify opportunities for improvement and recommend solutions.
- Work closely with management and associates to strengthen workplace relationships, improve engagement, increase retention, and foster a positive organizational culture.
Recruiting & Talent Acquisition (Approximately 50%)
- Lead full-cycle recruiting efforts for corporate, retail, and field positions, including workforce planning, sourcing, screening, interviewing, selection, offer management, and onboarding support.
- Partner with hiring managers to develop effective recruiting strategies that attract qualified and diverse talent while meeting staffing objectives and timelines.
- Utilize multiple sourcing channels, including job boards, social media, employee referrals, networking, recruiting events, and direct sourcing to build talent pipelines.
- Manage candidate experience throughout the recruitment process, ensuring timely communication and a positive employer brand.
- Analyze recruiting metrics, hiring trends, and workforce needs to improve recruiting effectiveness, time-to-fill, quality of hire, and retention outcomes.
- Participate in onboarding initiatives and collaborate with business leaders to ensure successful assimilation of new associates into the organization.
- Support talent management and succession planning initiatives by identifying internal talent and assisting with development opportunities.
Competencies
- Business Acumen
- Communication
- Consultation
- Ethical Practice
- Relationship Management
- Conflict Resolution
- Problem Solving
- Organizational Effectiveness
- Employment Law Knowledge
- Employee Relations Expertise
- Talent Acquisition & Recruiting
Requirements
Travel: 25%+ out-of-area travel required.
Required Education and Experience
- Minimum of 3-5 years of Human Resources experience, including employee relations and recruiting responsibilities.
- Experience with full-cycle recruiting and talent acquisition processes.
- Experience conducting employee investigations and managing employee relations matters.
- Working knowledge of federal, state, and local employment laws and regulations.
Preferred Education and Experience
- Bachelor's degree in Human Resources, Business Administration, or related field. (Equivalent combination of education and experience accepted.)
- Experience supporting retail, multi-location, or customer-facing workforces.
- Experience with HRIS and applicant tracking systems.
- Experience with behavioral interviewing and talent assessment methodologies.
Additional Eligibility Qualifications
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
- Strong interpersonal, investigative, and recruiting skills.
- Ability to manage sensitive and confidential information with discretion.
- Proven ability to build relationships and influence leaders at all levels of the organization
Benefits
REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more!
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
For over 70 years, we’ve brightened the day for millions of customers with fine jewelry and watches. From a gift for Mom to the diamond ring that starts a life journey, REEDS associates get to work in a job where our mission is selling happiness.Family owned since 1946, we operate approximately 70 REEDS Jewelers stores and Pandora stores in 13 states, and a leading jewelry e-commerce website REEDS.com.For more information about REEDS, our retail and corporate career tracks, our headquarters city of Wilmington, North Carolina, or to contact our Human Resources team, visit our Careers site at REEDS.jobs.
For over 70 years, we’ve brightened the day for millions of customers with fine jewelry and watches. From a gift for Mom to the diamond ring that starts a life journey, REEDS associates get to work in a job where our mission is selling happiness.
Family owned since 1946, we operate approximately 70 REEDS Jewelers stores and Pandora stores in 13 states, and a leading jewelry e-commerce website REEDS.com.
For more information about REEDS, our retail and corporate career tracks, our headquarters city of Wilmington, North Carolina, or to contact our Human Resources team, visit our Careers site at REEDS.jobs.
