Human Resources Manager

Job description

Acerca de Bridgestone Bridgestone Americas, Inc. (BSAM), con sede en Nashville, Tennessee, y Bridgestone Europa, Medio Oriente y África (BSEMEA), con sede en Bruselas, Bélgica, operan colectivamente como la región estratégica “Bridgestone West”. Esta región atiende las necesidades comerciales estratégicas de equipos en América, Europa, Medio Oriente y África. BSAM y BSEMEA son subsidiarias de Bridgestone Corporation, con sede mundial en Japón. Bridgestone y sus filiales desarrollan, fabrican y comercializan una amplia gama de productos y soluciones Bridgestone, Firestone y marcas asociadas para abordar las necesidades de una amplia gama de clientes e industrias. Job Category HR Position Summary Join Bridgestone Business Services as a Human Resources Manager and help shape the people strategy and teammate experience for our Shared Services Center in Heredia, Costa Rica. In this highly visible leadership role, you will serve as the primary HR partner for the Shared Services organization, supporting a workforce of approximately 500 teammates and collaborating closely with leaders and functions across Costa Rica, Latin America, and North America. You will lead and develop a local HR team while advancing talent, engagement, organizational effectiveness, and operational excellence. This position requires a strategic HR leader who is equally comfortable advising senior stakeholders, managing complex employee matters, and ensuring effective execution of core HR programs and processes. Responsibilities Strategic HR Partnership Serve as the primary HR partner to Shared Services leaders, translating business priorities into practical people and organizational strategies. Advise leaders on workforce planning, organizational design, leadership effectiveness, talent development, and change management. Build trusted partnerships with local, regional, and global stakeholders in a multinational, matrixed environment. Collaborate with HR Centers of Expertise and other partner functions to deliver integrated HR solutions. Talent and Organizational Effectiveness Lead key talent processes, including performance management, talent reviews, succession planning, career development, workforce planning, employee engagement and Talent Management. Coach leaders on building organizational capability, strengthening team performance, and creating a culture of accountability and inclusion. Identify staffing and capability needs and partner with leaders and Talent Acquisition to attract, select, develop, and retain talent. Support organizational transformation, restructuring, and continuous improvement initiatives. Facilitate leadership, talent, and organizational development programs as needed. Employee Relations and Compliance Provide trusted counsel on complex employee relations matters, workplace concerns, investigations, disciplinary actions, performance issues, and policy interpretation. Ensure HR practices comply with Costa Rican labor legislation, regulatory requirements, and company policies. Promote a respectful and inclusive work environment and support the appropriate resolution of concerns involving discrimination, harassment, or unfair treatment. Ensure HR policies, processes, and decisions are consistently applied, appropriately documented, and audit ready. HR Operations and Insights Oversee the delivery and communication of HR programs, policies, compensation practices, benefits, mobility, and other employment processes. Workday HR Manager/ HRBP process transactions. Support hiring, employment changes, and separation processes in accordance with applicable requirements. Maintain accurate workforce and headcount information to support planning, reporting, and business decisions. Use people data, HR metrics, and business insights to identify trends, manage risk, and recommend practical actions. Provide leadership and oversight for HR audits, internal controls, service standards, and core HR performance indicators. Team Leadership Lead, coach, and develop a team of HR professionals. Establish clear expectations, priorities, accountability, and service standards. Build team capability and promote collaboration, continuous improvement, and a strong customer-service mindset. Minimum Qualifications Required Qualifications Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field. At least eight years of progressive Human Resources experience, including experience in HR leadership or HR Business Partner or role. Experience leading employees or managing core HR functions. Strong knowledge of Costa Rican employment laws, labor practices, and regulatory requirements. Demonstrated experience handling complex employee relations matters, investigations, and workplace concerns with sound judgment and discretion. Experience supporting leaders in a multinational, matrixed organization. Strong business acumen and the ability to translate business needs into practical people solutions. Experience supporting talent acquisition, performance management, talent development, succession planning, and employee retention. Ability to analyze workforce data and translate insights into recommendations and action. Full professional fluency in English and Spanish, both written and spoken. Strong leadership, coaching, communication, conflict-resolution, influencing, and stakeholder-management skills. Preferred Qualifications Advanced degree in Human Resources, Business, or related discipline. Professional HR certification. Experience in shared services, global business services, or similarly complex operating environment. Experience supporting employees and stakeholders across different countries, functions, and reporting structures. Demonstrated success leading cross-functional projects, organizational change, or transformation initiatives. Experience with organizational design, process improvement, or HR service-delivery models. Strong presentation, facilitation, and change-management capabilities. Why Join Bridgestone Business Services? This is an opportunity to lead HR support for a growing and complex Shared Services organization while working closely with leaders across Costa Rica, Latin America, and North America. You will have meaningful influence on leadership capability, organizational effectiveness, teammate development, engagement, culture, and the continued evolution of the business. Bring your HR leadership, business perspective, and commitment to an exceptional employee experience to the Bridgestone Business Services. Qué ofrecemos como compañía En Bridgestone, lo que realmente importa es generar oportunidades de co-creación, mientras fomentamos tu curiosidad y creatividad para hacer que la movilidad sea más segura, eficiente y sostenible para las generaciones presentes y futuras. Cualquiera que sea el rol que desempeñes, cuando representas a Bridgestone, eres un/una integrante valioso/valiosa de equipo y parte de nuestra misión más amplia de “Servir a la Sociedad con Calidad Superior”. Te ofrecemos más que solo un pago competitivo; también te proporcionaremos: Una experiencia de incorporación atractiva y de apoyo para garantizar una transición sin problemas a nuestro equipo. La oportunidad de desarrollarte y crecer, a través de capacitación y mentoría continua. Actividades de Responsabilidad Social Corporativa. Un entorno de trabajo verdaderamente global, dinámico y desafiante. Agilidad y efectividad en el trabajo y la vida personal y su bienestar a largo plazo. Un equipo diverso e inclusivo. Bridgestone se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo. Es nuestra política considerar para el empleo a todas las personas independientemente de su edad, color, origen, discapacidad física o mental, raza, religión, género, orientación sexual, identidad y/o expresión de género, información genética, o cualquier otra característica protegida por las leyes federales, estatales o locales. En Bridgestone, siempre eres Libre para Ser Creemos que las personas solo pueden brindar un servicio y una calidad superiores a los demás cuando pueden traer su yo más auténtico al trabajo. Creemos en defender todas las perspectivas, individualidades y equipos porque entendemos la importancia de ver el mundo y nuestro negocio a través de diferentes perspectivas. Estamos formando un equipo tan diverso como el mundo al que servimos. Así que, muéstranos quién eres, porque quien eres es lo que necesitamos