Human Resources Service Excellence, Reporting Analyst

The Opportunity: Avantor is looking for Human Resources Service Excellence, Reporting Analyst is responsi ble for gathering, analyzing, and interpreting data to improve service delivery across the organization. The role involves generating reports and insights that support decision-making, track performance metrics, and drive continuous improvement in service excellence. S upport the Service Excellence team focused on HR Reporting Gather, analyze , and summarize data and trends from multiple sources to generate accurate reports Design and produce regular and ad-hoc reports on for stakeholders, including senior management and department heads . Collaborate with various teams to consolidate information for reporting Use data visualization tools to highlight data and trends for leadership review Ensure accuracy and integrity of the data and reports generated Monitor and evaluate the relevance and usability of the reports produced Enhance existing reporting systems and introduce new ways to view data Stay updated on the latest reporting trends and technologies Ability to write and generate workday reporting Excel Mastery: Use advanced Excel skills to interpret data, create pivot tables, and automate workflows that reduce manual processes. Data Automation: Develop automated systems to streamline reporting processes by using data analysis to write code that automates key functions based on data insights. Dashboard Development: Create and maintain dashboards that provide actionable insights for the Customer Service Department. KPI Tracking: Establish and track key performance indicators (KPIs) to monitor operational performance and drive continuous improvement. Request Management: Manage incoming requests for new dashboards, data corrections, and reporting changes. Documentation: Maintain clear documentation of code, data models, and automation processes. Data Integrity: Ensure the accuracy and integrity of data through regular testing and validation. EXPERIENCE : 2+ years of relevant experience in Reporting, Data Analysis, or a similar role Proficiency in using data visualization and reporting tools Proven experience in gathering, analyzing , and presenting data in the form of comprehensive reports Experience in performing quality checks and validations on reports and data sets. Proven track record in successfully generating accurate and useful reports to aid business decisions Familiarity with data analysis principles, reporting techniques, and industry best practices Strong understanding of Excel and the ability to use it for advanced data analysis and automation. Experience building and maintaining dashboards in tools such as Tableau, Power BI, or similar. Ability to analyze complex data sets, identify trends, and automate systems for improved efficiency. Strong communication skills to explain complex data to non-technical stakeholders. Bachelor’s degree Experience in a customer service or call center environment is preferred. Pro ficiency using Workday and Service Now (SNOW) SKILLS AND COMPETENCIES: Reporting Expertise Data Analysis Skills Technical Skills Excellent Communication Skills Attention to Detail Time Management Critical Thinking Problem Solving Skills Collaboration Skills Confidentiality Customer focus- internal and external Courageous Leadership Cultivating innovation Drive for results Accountability Collaborative Effort Bias for action Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests. 3rd party non-solicitation policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation