HVAC Service Manager

Position Overview:

As an HVAC Service Manager, you will lead a high-performing team dedicated to delivering exceptional HVAC service. Your role ensures operational excellence, customer satisfaction, and team development. This leadership position is pivotal to our commitment to providing superior HVAC solutions.

Work Location: Our office is conveniently located in West Seattle.

Key Responsibilities:

Leadership and Team Management

· Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence.

· Conduct regular team meetings to share updates, provide training, and foster a positive team culture.

· Oversee the recruitment, onboarding, and continuous professional development of team members.

Service Operations Oversight

· Coordinate and manage daily service schedules, optimizing technician productivity.

· Ensure timely completion of service calls and maintain high-quality standards.

· Monitor and enforce safety protocols to promote a secure working environment.

Customer Relations

· Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction.

· Maintain strong relationships with clients by addressing feedback and enhancing service offerings.

Financial Management

· Develop and manage the service department’s budget, focusing on cost control and profitability.

· Track expenses and revenue to ensure the department meets financial goals.

Process Improvement

· Evaluate current service processes, identifying opportunities for efficiency and quality improvement.

· Implement advanced HVAC technologies and best practices to stay ahead in the industry.

Compliance and Documentation

· Ensure adherence to industry standards and regulatory requirements.

· Maintain accurate service records and reports for internal and external use.

Qualifications:

· High school diploma or GED; technical training in HVAC is preferred.

· A minimum of 5 years in HVAC services, with at least 2 years in a supervisory role.

·06B or 06A Restricted License

·EL01 or El02 Administrative Licenses

· Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques.

· Exceptional leadership, communication, and organizational skills.

· Ability to manage multiple priorities in a fast-paced environment.

Benefits:

· Competitive salary and performance-based bonuses.

· Comprehensive medical, dental, and vision insurance.

· 401(k) retirement plan with company match.

· Generous paid time off and holidays.

· Professional development and training opportunities.

Work Environment

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

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