HVAC Service Manager

Job description

HVAC Service Manager Company: R3 Heating & Air Location: Davenport, Iowa (Quad Cities Market – In-Office) Job Type: Full-Time Schedule: Monday–Friday + occasional on-call support Compensation: Depending on Experience Core Values: Loyalty • Accountability • Community About Us R3 Heating & Air is a growing, family-owned company delivering high-quality HVAC solutions across the Quad Cities market. As part of the R3 family, we are committed to a people-first culture, strong leadership, and exceptional service. We are seeking a Service Manager who can lead from the front, develop a high-performing team, and help scale our HVAC operations. Position Overview The Service Manager will oversee the daily operations of our HVAC service department in the Quad Cities market, ensuring efficiency, quality workmanship, and an outstanding customer experience. This role is responsible for leading technicians, managing schedules and performance, supporting revenue growth, and maintaining high operational standards. This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and can balance team development, customer satisfaction, and operational performance. Key Responsibilities Team Leadership & Development Lead, coach, and mentor HVAC Service Technicians Conduct ride-alongs, performance reviews, and ongoing training Foster a culture of accountability, teamwork, and professionalism Support recruiting, onboarding, and retention of service staff Operations & Scheduling Oversee daily service scheduling and dispatch operations Ensure jobs are completed efficiently, on time, and to company standards Manage technician workload and drive productivity Track and manage KPIs such as close rate, average ticket, and callback rate Customer Experience Ensure a high level of customer satisfaction on all service calls Handle escalated customer concerns professionally and promptly Maintain strong communication with customers and internal teams Sales & Revenue Growth Support technicians in identifying repair and replacement opportunities Coach team on effective communication and proper recommendations Partner with Comfort Advisors on system replacement opportunities Drive department performance to meet or exceed revenue goals Quality Control & Compliance Ensure all work meets safety standards, building codes, and company expectations Conduct job site inspections and quality audits Maintain accurate service documentation and records Administrative & Systems Management Utilize CRM and service software (ServiceTitan preferred) for tracking and reporting Review invoices, estimates, and job notes for accuracy Collaborate with leadership on forecasting and process improvements What We’re Looking For Proven HVAC service experience; leadership or management experience preferred Strong knowledge of HVAC systems, diagnostics, and repair processes Ability to lead, motivate, and hold a team accountable Excellent communication and customer service skills Highly organized with strong problem-solving abilities Experience with ServiceTitan or similar platforms preferred Valid driver’s license and clean driving record What You Can Expect A leadership role with direct impact on the growth of the Quad Cities market A strong, team-oriented culture built on core values Opportunity to build and lead a high-performing service team Support from ownership and leadership invested in your success Contingencies Must be authorized to work in the United States Must pass a background check