HVAC Service Manager

Job description

Yellowstone Local is proud to represent Haynes Heating and Air Conditioning, Inc., an industry leader in residential HVAC services. If you know how to lead HVAC technicians, improve field performance, and turn clear service standards into consistent results, Haynes Heating & Air gives you the opportunity to take ownership and make an impact. What's in it for You? Pay: $75,000 to $105,000 per year, based on relevant HVAC and leadership experience Typical schedule: Monday through Friday, approximately 7:30 AM to 5:00 PM Hours: Approximately 45 hours per week 15 days of PTO annually, available for use after 90 days Health, dental, and vision insurance 401(k) $150 per year boot program Company-paid uniforms Training, certifications, and professional development opportunities Manufacturer-backed training through Haynes Heating & Air's relationship as an authorized Trane dealer Access to the tools needed to perform your work safely and effectively Opportunities to grow into additional responsibilities and leadership as the company promotes from within whenever possible Work for a locally owned and operated HVAC company serving the community since 1977 A team that values personal time and works to create long-term careers without making burnout the expectation Why You’ll Love It Here Established and Local: Haynes Heating & Air has served Northwest Georgia and surrounding communities since 1977, building long-term relationships with customers and employees. Quality Matters: Honest work, accountability, attention to detail, and following through for customers are part of how the company operates. You’ll Keep Learning: Haynes invests in ongoing HVAC training, certifications, professional development, and manufacturer-backed training to keep the team current with evolving technology and best practices. Your Leadership Has a Purpose: You’ll coach technicians, reinforce service standards, and help the team become more consistent and effective in the field. Technology Is Part of the Job: Diagnostic information, service data, and established processes are used to make informed decisions and improve efficiency. Teamwork Is Expected: Experienced team members share what they know, newer team members are supported as they develop, and communication between the field and office matters. There’s Room to Grow: Haynes promotes from within whenever possible and supports employees interested in expanding their skills, mentoring others, or taking on greater responsibility. Balance Matters: HVAC has demanding seasons, but the company works to respect personal time and share responsibilities fairly. Your New Role Lead residential HVAC service operations in Cartersville, GA. Supervise, coach, and develop residential HVAC service technicians. Set clear expectations and follow through on technician performance, workmanship, productivity, communication, and customer service. Reinforce established HVAC diagnostic, troubleshooting, testing, documentation, and service procedures. Make sure technicians use HVAC diagnostic tools and testing equipment properly to verify system performance. Review service results and diagnostic information to identify coaching and training opportunities. Use service metrics, technician performance data, and operational information to improve efficiency and consistency. Help technicians clearly explain HVAC system findings, repair options, and installation options to homeowners. Support appropriate HVAC system installation opportunities based on documented system conditions and homeowner needs. Help technicians improve their technical skills, customer communication, and ability to follow established service processes. Address field and customer service issues promptly and work with the team toward practical solutions. Help maintain efficient scheduling, workflow, and technician utilization. Work closely with company leadership to improve service processes and day-to-day field operations. Build accountability through clear expectations, coaching, and consistent follow-through. Maintain high standards for workmanship, communication, integrity, and customer experience. Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. 3+ years of residential HVAC service experience 1+ year of HVAC field leadership or service management experience preferred Experience as an HVAC Service Manager, Service Supervisor, Field Supervisor, Lead HVAC Technician, or similar position preferred Strong knowledge of residential heating and air conditioning systems Experience with HVAC diagnostics, troubleshooting, repairs, and system performance testing Working knowledge of common HVAC diagnostic tools and testing equipment Ability to supervise, coach, and develop HVAC service technicians Ability to follow established service procedures and reinforce them consistently across a team Comfortable using service software, technology, diagnostic information, and performance metrics Strong communication, organization, leadership, and problem-solving skills Ability to explain technical HVAC findings and service options clearly to homeowners Ability to manage field priorities and follow through on service department expectations Commitment to accurate recommendations, quality workmanship, integrity, and customer service Georgia HVAC licensure/certification preferred NATE certification preferred Valid driver’s license Haynes Heating and Air Conditioning, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow