Hybrid Software & SaaS Renewal Representative

Job description

**Recruitment Fraud Alert** We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. **What to know:** - Commvault does *not* conduct interviews by email or text. - We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at [wwrecruitingteam@commvault.com](mailto:wwrecruitingteam@commvault.com) **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Commvault has an outstanding career opportunity for a Hybrid SaaS & Subscription Renewals Representative to support customer retention, expansion, and subscription revenue growth. This role is responsible for managing a book of renewal business, proactively engaging customers, and executing renewals through a consultative sales motion. The ideal candidate is proactive, customer-focused, and comfortable operating in a fast-paced environment while balancing multiple priorities. **What you’ll do:** The Renewals Representative partners closely with cross-functional teams across the software lifecycle to support renewal and expansion execution. This role requires strong execution discipline, effective communication skills, and a working understanding of subscription sales, forecasting, and pipeline management. **How you will make your mark:** - Manage a portfolio of subscription renewals, driving on-time renewals and expansion - Proactively engage customers to scope environments and present renewal and multi-year subscription options - Identify, position, and close upsell and cross-sell opportunities as part of the renewal motion - Maintain accurate pipeline, forecasting, and opportunity data in Salesforce and related tools - Partner with Account Executives, Customer Success Managers, and cross-functional teams to execute renewals and resolve issues - Communicate effectively with customers to advance deals, address concerns, and drive decisions - Navigate and de-escalate customer issues by establishing clear next steps, owners, and timelines - Demonstrate strong follow-up and accountability to ensure deal progression and customer satisfaction - Participate in operating rhythms including forecast calls, pipeline reviews, and deal inspections - Maintain strong working knowledge of Commvault products, pricing, and processes **Who you are:** - 4-6 years renewals or inside sales· 4–6 years of experience in renewals, inside sales, or a related customer-facing sales role - Strong communication skills with the ability to engage customers in a consultative manner - Proven ability to manage multiple opportunities and priorities simultaneously - Results-driven mindset with the ability to identify and execute expansion opportunities - Experience using Salesforce CRM and sales enablement tools - Strong organizational skills with high attention to detail - Ability to operate effectively in a cross-functional, team-oriented environment - Excellent English and Polish language skills both verbal and written to a professional level (C1/C2). - Familiarity with subscription-based sales motions, forecasting, and pipeline management - Exposure to sales methodologies such as MEDDPICC and Command of the Message **Skills that can set you apart:** - Software Renewals or sales experience gained within cyber security or SaaS - Upsell and/or cross sell, expansion experience **You'll love working here because:** - Opportunity to join employee stock purchase plan (ESPP) - Continuous professional development, product training, and career pathing - An inclusive company culture, opportunity to join our Community ERGs - Generous global benefits **How we’re working…Remote:** As we continue to embrace the flexibility of both remote and in-office work, we expect the successful applicant to work from home and as well as attend offsite meetings, events, partner sites as and when is necessary. This approach allows us to maintain a sense of collaboration and community while also benefiting from the advantages of remote work. **All applicants must live and work in country.** **Please apply using an English Resume for consideration.** #LI-SS1 #LI-REMOTE Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [accommodations@commvault.com](mailto:accommodations@commvault.com) For any inquiries not related to an accommodation please reach out to [wwrecruitingteam@commvault.com](mailto:wwrecruitingteam@commvault.com). [Commvault's Privacy Policy](https://www.commvault.com/privacy-policy)