IC3 - SPEI Support Engineer

Job description

**Objective of the Role** As a mid-level SPEI Support Engineer, you are responsible for the reliability and performance of our core payment infrastructure. This is a hybrid role that combines traditional systems administration (RedHat/Windows), JBoss application server management, DevOps practices, and Project Management (PM) functions to track external vendors and ensure seamless real-time SPEI transaction delivery. **Main Responsibilities** - SPEI Operations Management: Monitor and provide tier 2/3 support for the payment platform, specifically managing virtual machines (VMs) in RedHat and Windows Server environments. - Application server management: Maintain JBoss Application Servers to ensure the frictionless lifecycle of financial transfers. - Vendor management: Track vendor activities, manage deliverables, and ensure compliance with technical requirements. - DevOps & automation: Collaborate with the DevOps team to automate repetitive tasks and enhance observability tools, utilizing containers and scripting. - Troubleshooting: Identify root causes of failures in communication with Banco de México (Banxico) and connectivity providers. - Technical Liaison: Work closely with Product and Finance teams to implement regulatory changes or service improvements. - On-call Rotation: Participate in availability shifts to ensure the continuity of a 24/7 critical service. **Required Knowledge and Experience** - Fintech/Banking Experience: At least 3-4 years of experience working with payment systems, ideally with SPEI protocols and regulations. Tech Stack: - Solid knowledge of Linux and scripting (Bash, Python, or Go). - Cloud expertise (AWS/Azure) focused on platform services. - Hands-on experience with containers (Docker / Kubernetes). - Observability: Proficiency with monitoring and logging tools (e.g., Datadog, New Relic, Grafana) for transaction tracing. - Databases: Ability to perform complex SQL queries for auditing and resolving transactional discrepancies. - Project Management: Ability to track vendor progress, manage project milestones, and ensure technical deliverables are met on time. - Soft Skills: Ability to communicate effectively and an analytical mindset for solving complex technical problems. En Spin estamos comprometidos con construir un lugar de trabajo diverso e inclusivo. Creemos en la igualdad de oportunidades y promovemos un entorno libre de discriminación por motivos de raza, origen nacional, género, identidad de género, orientación sexual, discapacidad, edad o cualquier otra condición legalmente protegida.