ICU Clerk (Lease End Services)

Position Summary: This resource will be going through databases and lists and validating customer account information (did we do this on an account, etc?). Search and find (research), and funneling to supervisor or manager. Going through accounts in a list format. • Validate customer account information • Analyze customer account data to determine account status • Promptly reports/refers sensitive and complex issues to the Inventory Control Team Leader. • Documents all activities in a clear and concise manner using the appropriate systems and in accordance with established procedures. • Provide Phone support Requirements: • Must be able to work 8am – 5pm but be flexible to do 7-4 or 7:30-4:30 as needed • Must have call center background / Phone support experience • Intermediate EXCEL experience required • Previous Banking Experience highly preferred and will be given top preference for interviews • Professional demeanor – will be working and interacting with up to 125 other associates and managers within the department • Strong written and verbal communication required • Ability to work independently • Attention to detail is a must! Will be handling high volume of auto finance contracts and vehicle information • Ability to thrive in a compliance-based environment • Ability to multi-task and be flexible with a high volume workload • Experience in an administrative, reporting, or high-volume production environment (such as insurance or auto finance) • Financial, banking or contracts experience is highly preferred To know more about this position, please contact: Lalaine Agulto (973) 805-7484 lalaine.agulto(at) About Collabera Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer’s needs, but we are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked among the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.