IDE Technical Coordinator

Job description

International Diploma in Education (iDE) Technical Coordinator Location: Worldwide Organization Summary: The vision of Edify is to see Flourishing, Godly Nations, and we seek to accomplish this by improving and expanding sustainable Christ-centered education globally. Edify is a non-profit organization registered in the U.S. since 2009 and now has operations in 16 countries, including Burkina Faso, Bolivia, the Dominican Republic, Ecuador, El-Salvador, Ethiopia, Ghana, Guatemala, Kenya, Liberia, Nigeria, Panama, Peru, Sierra Leone, Rwanda, and Uganda. Edify serves low-fee independent Christ-centered schools through three primary avenues, including loans, training and education technology. Learn more at Location: Virtual, US or one of Edify Operating Countries above Start Date: 11/1/2026 Reports To: Global Curriculum and Assessment Manager Salary Range: Commensurate with experience and education and competitive with other nonprofits Work Environment: This position will be a full-time remote position. The atmosphere of Edify is one where you can expect to perform widely varied tasks with various functional groups. There will also be collaboration with Edify’s global team in the other countries where Edify operates, and with partner organizations and individuals that are part of the iDE program. Travel Expectations: Regular travel is not expected for this position. Edify holds an annual all-staff meeting, alternating in a US-based or international location each year. All Edify Staff are required to attend this meeting. Job Summary: The International Diploma in Education (iDE) program at Edify leverages online learning to train teachers at its partner schools. It uses three integrated systems to register (registration portal using Woo Commerce on Wordpress), train (TalentLMS), and communicate/track (Salesforce) progress throughout the lifecycle of each cohort. Multiple cohorts are run concurrently across different countries over the course of a year, with thousands of participants. The primary role of this iDE Technical Coordinator position is to ensure data quality across the systems. Zapier is used to move data between systems, and Salesforce Flow is also used to perform more complex updates in Salesforce. There are also automated weekly reports in Salesforce, and quarterly end-of-term grades that must be sent out. The iDE Technical Coordinator is responsible for ensuring the program runs smoothly, which heavily involves troubleshooting and diagnosing issues as they arise. Central to this role is managing and optimizing cross-platform integrations, automations, and data syncs to ensure seamless technical operations. This role will also supplement work in these areas as assigned by leadership. Duties/Responsibilities: Each iDE cohort must be supported through the different stages of its lifecycle. Because there are multiple cohorts running across different countries on different timelines, these stages may overlap between cohorts. Registration Create cohort branches in TalentLMS with admins for each one Setup school for registration in TalentLMS and Salesforce Create teacher and facilitator groups for each cohort Setup the cohort in the Registration Portal (Wordpress) set the cost and registration period update the registration form (WPForms) update the payment methods (country-specific) test entire process well in advance of open registration period Enroll schools in the cohort in Salesforce Assign appropriate Salesforce permissions to in-country leads for each cohort Troubleshooting registration issues with registrants Inability to register (registration dates, school permissions, OTP WhatsApp or Email issues). Inability to pay (payment gateway errors) Troubleshooting system integration issues (data synchronization) Create and update FAQ page for each new cohort, receiving input from in-country leads on areas of need and learning Import courses to Salesforce Cohort Support Create weekly progress reports in Salesforce and check for errors Release course reports and results via TalentLMS user fields Export end-of-term results to Salesforce Troubleshoot synchronization issues between TalentLMS and Salesforce Develop scalable automation to identify synchronization issues Perform manual updates as necessary to support exceptional circumstances Meet with iDE team Collaborate with Edify HR & IT Teams regarding impacts to TalentLMS and/or Salesforce End of Term/Cohort Create reports on end-of-term scores and review with iDE team for discrepancies Coordinate sharing of term results with teachers (via WhatsApp, Salesforce, or TalentLMS) Deactivate cohorts in Salesforce and delete branches in TalentLMS General Systems Support Quality assurance of courses in our LMS system Data quality analysis Troubleshoot systems automation Required Skills/Abilities: Personal values that align to Edify’s mission. Living example of servant leadership. Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines. Strong analytical and problem-solving skills. Excellent written, verbal and technology-based communication skills. Demonstrated ability to troubleshoot complex technical issues. Course design in an LMS system. Strong cross-cultural collaboration and communication skills. Systems Knowledge Required: Required LMS (TalentLMS preferred but not required) Salesforce Flow Wordpress Zapier or similar workflow integration platform Woo Commerce Preferred PHP Linux MySQL Education and Experience: B.S. in Computer Science, Engineering, Information Technology, or similar Two years of experience in the IT Field working in systems integration Additional Information: Applications will be accepted for this position through September 30.