Identity and Access Management Specialist I

Job description

Job Posting Title Identity and Access Management Specialist I Agency 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV Supervisory Organization IS-CS Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) September 24, 2026 Full/Part-Time Full time Job Type Regular Compensation Job Description As a Computer Support Technician I with OMES you will enjoy: Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. Job Details Full-time 40-hour work week, in office. Salary up to: $ 61,800 Position Summary Positions in this job family are assigned the responsibility for administering the day-to-day activities of security provisioning to establish communication of time-critical information, maintain consistent levels of customer services, and the security posture of the state’s IT assets. To include the oversight of the identity management of state employees across multiple state agencies ensuring access to state resources is granted and revoked as authorized by approving authorities. Position Responsibilities Administer the day-to-day activities of Security Provisioning to ensure communication of time-critical information and to maintain consistent customer service levels, as well as the security posture of the State’s IT assets Facilitate timely, accurate, and complete administration/processing of end-user access requests Provide customer support to resolve access related issues Provide after-hours on-call customer support as needed Maintain confidential information and demonstrate tact, discretion, and diplomacy Work closely with the IT Security Team to ensure adherence to security requirements Drive compliance with policies, procedures, and standards Meet team metric requirements Meet the agencies expected service level agreement targets Answer incoming calls and provide support to customers to identify, troubleshoot, and resolve access related issues Process access provisioning requests, such as adding, modifying, and deleting user and group accounts within state systems Document appropriate details in request tickets and tracking systems Update case notes with the current status of cases Self-motivated with the ability to work with minimal supervision Follow standard change control processes Level I Education and Experience Requirements include: One year of experience in an IT related job field, or two semesters of college credit towards an IT-related degree field, or security certification, or an equivalent combination of education and experience. Knowledge/Skills/Abilities Knowledge/Skills/Abilities include: Security certification or experience is desirable. Knowledge of Windows PowerShell; Active Directory tools and systems in an enterprise environment. Ability to communicate technical concepts to non-technical personnel; establish and maintain productive working relationships; and work with minimal supervision in achieving levels of customer service. Level II Work at this level includes the following: Responsibilities identified in Level I Encourages team success while mentoring teammates Perform user accounts audits for compliance requirements associated with end-user provisioning Provide agency user count information for Master Service Agreements Research and resolve a wide variety of technical issues and participate/lead problem resolution efforts. Review work processes to identify inefficiencies and recommend improvements for efficiency and enhanced security • Project participation as needed Education and Experience Requirements include: Two years of experience in an IT related job field, or four semesters of college credit towards an IT-related degree field, or security certification, or an equivalent combination of education and experience. Knowledge/Skills/Abilities Knowledge/Skills/Abilities include those identified in level I and: Knowledge of project management techniques; team dynamics; and assessing risks. Skill in identify provisioning risks and inadequacies resulting in suggestion of solutions to mitigate risk. Identifies opportunities to improve IT services. Ability to analyze work processes to identify areas of improvement; use team dynamic concepts and techniques to facility knowledge sharing with them team; resolve complex and highly sensitive issues. Documents process and actively participate in knowledge sharing with team. Physical Demands and Work Environment This position works in a comfortable office setting with a computer for a large percentage of the work day. The noise level in the work environment is usually mild. Occasional travel may be required. Schedule This is a full-time, 40 hour per week position. This position will be part of an on-call rotation for after hour and weekend coverage.. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub . If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact