Identity Infrastructure Support Engineer

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. IAM Specialist – Identity Today’s world is fueled by vast amounts of information, which means that data is even more valuable than ever before. Protecting data and information systems is central to doing business, and therefore everyone in EY Information Security has an important role to play. Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond when things go wrong. Together, the efforts of our dedicated team help to protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology service solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through secure solutions and information systems. The opportunity Identity and Access Management (IAM) organization, a part of Information Security which, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols. We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry! Your key responsibilities IAM Identity Specialist is responsible to maintain and operate EY's Global Account Provisioning platforms in an efficient, secure manner. Responsibilities include, but not limited to, providing L3 support services for technologies including SailPoint IIQ, Microsoft Identity Management (MIM), Hitachi Self Service Password Reset (SSPR), and other supporting technologies. • Monitoring the health and maintaining infrastructure that are on both Linux and Windows servers • Monitoring jobs/tasks to ensure it has completed successfully. Take corrective action for failures • Responding to incidents generated by monitoring alerts within defined SLA, and emails that have been raised • Partner and collaborate with global HR team for any changes and data driven issues. • Work closely with implementation and engineering for BAU issues, also raise items as needed to vendors. • Contribute to projects with a focus on ensuring production readiness. • Validating that infrastructure services are not interrupted after systems or configuration changes • Work on Service Now tickets which are raised from L2 teams. • Ensure processes and procedures are followed. • Maintain Service accounts and Certificates also make them complaint by resetting and renewing regularly as standards. • Collaborate with Service Management team to ensure operational deliverables like service documentation, knowledge materials, monitoring requirements and support structures are in place and updated as appropriate • Work with Change Management team to ensure product changes are appropriately communicated, documented and approved. • Periodically review and update global process documentation and knowledge materials • Communicate updates regarding supported projects, initiatives, developments and status to Identity Operations team and Leadership • Collaborate with Global Information Security and Security Operations to ensure supported services align with Code of Connection and any external security audits. Skills and attributes for success • Candidate should have solid understanding of IAM with expertise in SailPoint IIQ, Microsoft Identity Management (MIM) and Azure AD Connect (AADC). • Experience in all SailPoint IdentityIQ features like LCM, Reporting/Analytics and Certifications. Exposure in Java is a added advantage. • Detailed knowledge on the functioning of the MIM sync engine and different types of Connectors, Precedence, Run profiles, etc. • Hands on experience in Azure AD Connect and Azure AD • Experience in Hitachi SSPR is an added advantage. • Good understanding of the project management principles and practices • Experience with Database (MSSQL, MySQL) • Experience with Application Server such as Tomcat and Web Logic. • Experience in scripting mainly PowerShell and Beanshell • Maximize analytical and problem-solving skills to understand customer requirements to develop solutions to satisfy various business requirements. • Partner with other global support teams to address issues while collaborating with colleagues in other regions and countries. • Flexibility to work in a 24*7 support structure. To qualify for the role, you must have Degree in Computer Science or related field or equivalent work experience Experience: Minimum of 5 years’ experience in Information Systems in a related role, with tangible, relevant, and demonstrated operation experience with Identity Management Solutions Ideally, you’ll also have Preferred certifications: ITIL Foundation Certification, SailPoint IdentityIQ What we look for The ideal candidate will utilize their knowledge and expertise to help facilitate changes for products throughout different environments that currently exist or will be deployed. The focus will be on following standards, policy, process and documentation, drawing on team-building abilities and understanding of current infrastructure requirements. Having a keen ability to empathize and comprehend cultural differences will help smooth the way towards building an effective global organization. They will also rely on relationships with Global Information Security and Security Operations to ensure security compliance is maintained to protect the EY Brand. What we offer As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: • Continuous learning: You will develop the mindset and skills to navigate whatever comes next. • Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. • Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. • Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation. EY is committed to be an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Make your mark. Apply now. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.