IFM Small Works Project Delivery Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for an IFM Small Works Project Delivery Manager for our Integrated Facility Management business line. About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! Role Purpose We are seeking an experienced Project Delivery Manager to join the EMEA Small Works Program within the Engineering function. This role operates as a governance and subject matter expert (SME) resource, providing structured support to IFM teams across EMEA in the delivery of small-scale capital projects — including building retrofits, refurbishments, workspace reconfigurations, and targeted facility improvements. This is not a traditional end-to-end project management role. The primary function is to enable local FM teams to deliver projects compliantly, safely, and frugally by providing governance oversight, procurement guidance, technical SME support, and structured project frameworks. Direct end-to-end project delivery will only apply in cases deemed critical, high-visibility, or where project complexity requires dedicated program-level management. The role sits within the EMEA Small Works Program and operates across a tiered delivery model: Reports to - EMEA Small Works Program Lead (Engineering) What This Job Involves Governance & Compliance Oversight Provide governance support to FM teams delivering Tier 2 projects, ensuring adherence to the Small Works framework, CAPEX governance processes, and client standards. Support the triage process to ensure projects are correctly categorized within the tiered model and appropriately resourced. Ensure EHS, legislative, and legal compliance requirements are actively governed across all supported projects, spanning multiple EMEA jurisdictions. Monitor compliance with CDM regulations (where applicable), building regulations, health and safety requirements, and client-specific standards. Ensure workspace design standards and regulatory requirements are maintained throughout project delivery. SME Support & FM Team Enablement Act as a subject matter expert resource for FM teams managing Tier 2 projects — providing guidance on project methodology, sequencing, risk management, and technical approach. Provide procurement guidance to FM teams, ensuring competitive quotations are obtained from approved contractors and that works are delivered frugally within scope. Coordinate SME input where specialist technical knowledge is required (mechanical, electrical, building fabric, sustainability). Coach and support FM teams on the application of Small Works tools, templates, and governance standards for Tier 1 delivery. Act as an escalation point for FM teams encountering project challenges, scope changes, or compliance queries. Project Triage & Categorization Support the Small Works Program Lead in operating the triage process — assessing incoming project requests against complexity criteria to determine appropriate tier allocation. Identify projects at risk of scope misclassification and ensure early intervention to prevent cost overruns or delivery failures. Recommend escalation to WD&C where project complexity exceeds Small Works scope. Financial Oversight & Procurement Guidance Provide financial governance support for Tier 2 projects (typically sub-€150K), ensuring budgets are realistic, tracked, and reported. Guide FM teams on procurement processes, contractor selection, and cost control within approved frameworks. Review and advise on variations, cost changes, and final accounts where FM teams require support. Contribute to CAPEX forecasting and budget reporting for the Small Works portfolio within assigned geographic areas. Direct Project Delivery (Critical/High-Visibility Only) Manage end-to-end delivery of projects designated as critical, high-visibility, or requiring dedicated program-level oversight. Ensure these projects are completed on time, within budget, and to specification while minimizing disruption to building occupants. Maintain comprehensive project records including correspondence, RFIs, site instructions, progress reports, and as-built documentation for directly managed projects. Stakeholder Management & Coordination Serve as a key interface between FM teams, the Small Works Program, WD&C, and client stakeholders for Tier 2 projects. Coordinate with WD&C on project handoffs, triage decisions, and boundary management between projects. Communicate project progress, risks, and governance status to the Small Works Program Lead and wider stakeholders. Build effective working relationships with FM teams across assigned geographic areas to ensure the program is embedded and trusted. Program Tools, Reporting & Continuous Improvement Maintain and update the IFM Project Tracker for assigned projects and geographic areas. Utilize and promote standardized Small Works templates, tools, and reporting mechanisms. Report on program KPIs including speed of delivery, cost efficiency, safety and compliance, and quality consistency. Identify opportunities for continuous improvement in governance processes, tools, and FM team support mechanisms. Contribute to the ongoing development and refinement of the Small Works framework. Sound Like You? To Apply You Need to Have Essential Qualifications & Experience Degree in Construction Management, Building Services Engineering, Facilities Management, or related discipline (or equivalent experience). Minimum 3–5 years' experience in construction project management, building refurbishment, or facilities management — with demonstrable experience in governance, compliance oversight, or program support functions. Experience supporting or enabling operational teams in the delivery of projects (not solely direct delivery experience). Understanding of building systems including HVAC, electrical, plumbing, and building fabric. Knowledge of building regulations, EHS requirements, and compliance frameworks across multiple jurisdictions. Familiarity with CDM regulations and construction health and safety practices. Experience with procurement processes, contractor management, and cost control. Experience operating within a structured program or portfolio environment. Essential Skills Strong governance mindset — ability to apply frameworks consistently while remaining pragmatic. Excellent communication and stakeholder management abilities, particularly in enabling and influencing teams without direct authority. Proficient in project planning, budgeting, and cost control. Strong organizational skills with ability to oversee multiple concurrent projects across different sites and countries. Problem-solving mindset with a coaching and enablement approach. Competent using MS Office, project management software, and digital collaboration tools. Ability to read and interpret technical drawings and specifications. Strong attention to detail and commitment to compliance and quality. What You Can Expect From Us You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you... Location: On-site –London, GBR If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. 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