iGaming Customer Service Executive (Korean)

Job description

David Kennedy Recruitment is working with a company in the iGaming industry that is seeking to onboard a Korean-speaking Customer Service Executive to join their team remotely. The role focuses on providing excellent player support through live chat, troubleshooting gameplay and account issues, and ensuring a smooth gaming experience. The ideal candidate is a native Korean speaker with previous iGaming experience, strong written communication skills and a customer-focused approach. Position: iGaming Customer Service Executive Location: Remote Employment type: Full-time RESPONSIBILITIES: Respond to player enquiries via live chat, providing prompt, professional and helpful support Assist players with gameplay-related issues, troubleshoot problems and resolve queries efficiently Support players with account and online connectivity issues to ensure uninterrupted platform access Investigate player concerns and verify account details, gameplay information and relevant records Maintain high customer service standards and deliver a positive player experience Escalate complex issues to the relevant teams when necessary REQUIREMENTS: Native-level Korean language skills Good written and verbal English communication skills Previous experience in the iGaming industry Excellent written communication skills, particularly for live chat support Strong problem-solving skills and attention to detail Customer-focused attitude and ability to work independently in a fully remote environment Availability to work rotating shifts covering a 24/7 operation OFFER: 100% remote working Company-provided laptop 6-month renewable contract Attractive employment benefits Opportunity to develop leadership skills in an international iGaming environment Immediate interview availability for suitable candidates And many more!