Immigration Administrative Assistant

Job description

Accountabilities: Provide professional, empathetic, and responsive customer service throughout the client journey. Communicate with clients by phone, email, and messaging platforms while maintaining confidentiality and professionalism. Assess and triage client needs, ensuring appropriate follow-up and timely support. Monitor assigned immigration cases, track progress, and maintain accurate and well-organized records within case management systems. Draft and prepare immigration forms using Docketwise and assist with other legal documents, recommendation letters, and supporting case materials. Conduct legal research as directed by attorneys and use findings to support case preparation. Assemble and organize case packets for attorney review and approval. Coordinate with attorneys and team members to ensure case activities are completed accurately and on schedule. Schedule client consultations, meetings, and appointments and maintain accurate calendars. Perform administrative and operational tasks as required while taking ownership of assigned responsibilities. Use tools such as MyCase, Docketwise, Elevate, Gmail, Google Calendar, and Google Chat to manage communications and case workflows. Identify issues, prioritize competing tasks, and contribute to efficient and reliable case management processes. Requirements At least 1 year of experience as an Immigration Administrative Assistant, Legal Assistant, Immigration Case Assistant, or in a comparable legal, case management, or client service role. Fluency in both English and Portuguese is required. Previous immigration law experience is highly preferred. Strong verbal and written communication skills, with excellent professional phone and written communication etiquette. Proven customer service skills and the ability to communicate clearly and respectfully with clients throughout sensitive or complex processes. Strong attention to detail and accuracy when handling legal documents, case information, and administrative records. Experience with case management and legal administrative support. Familiarity with legal document preparation and legal research. Strong organizational, time management, multitasking, and prioritization skills. Ability to learn new software, systems, and procedures quickly. Sound problem-solving and critical-thinking skills, with the ability to assess situations and determine appropriate next steps. Adaptable, flexible, accountable, and reliable, with the ability to work independently while collaborating effectively with a wider team. Comfortable working a full-time schedule aligned with 9:00 AM–6:00 PM Pacific Time (PT). Benefits Compensation range of $1,150–$1,220 USD. 100% remote, home-based work. Full-time, long-term career opportunity. Paid Time Off. Bonuses. Parental leave. Professional development and training opportunities. Dedicated team support. Opportunity to work in an English-speaking, internationally oriented environment. Alignment with clients' core values and meaningful opportunities to support individuals through important legal processes. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Immigration Administrative Assistant based in Brazil. This is a fully remote opportunity supporting a growing immigration law practice with essential case management and legal administrative services.You’ll help keep immigration cases organized, accurate, and moving efficiently from one stage to the next.The role combines client communication, document preparation, legal research, scheduling, and case administration.You’ll work closely with attorneys and legal teams while serving as a reliable point of contact for clients navigating complex processes.Strong organization, attention to detail, confidentiality, and customer service will be critical to your success.The environment is collaborative, service-oriented, and designed for professionals who value accountability and continuous learning.This role is ideal for someone who enjoys meaningful administrative work and wants to build long-term experience in immigration and legal support.