Immigration Sales Consultant - Bilingual

Job description

Lincoln-Goldfinch Law | Bilingual Immigration Sales Consultant | Full-Time | Compensation: $23–$27/hr DOE | Reports to: Sales Director We're Not a Typical Law Firm Since 2015, Lincoln-Goldfinch Law has helped thousands of immigrant families navigate one of the most complex systems in the world, and we've built a team that genuinely cares about every single one of them. We're 110 people strong, award-winning, and growing fast. Our clients come to us during some of the most critical moments of their lives. That responsibility shapes everything about how we work. We're a team that shows up for each other. "That's not my job" doesn't exist here. When something needs to get done, we step up. We celebrate wins together, work through challenges together, and hold ourselves to a high standard, not because we have to, but because we believe our clients deserve nothing less. If that sounds like your kind of place, keep reading. The role: The Sales Consultant is responsible for guiding qualified leads through in-depth 1:1 consultations via phone, in-person, and/or video call, identifying their needs, and presenting the best service options to convert them into clients. This role requires strong sales acumen, empathy, and critical thinking to build trust, handle objections, and ensure a smooth onboarding process. Operating in a fast-paced environment, the Sales Consultant must effectively track their consultations, update client records in the lead management system, and follow up on previous consultations to drive conversions. They will also handle contract creation and process initial payments using the firm's payment platform. The ideal person has a strong background in service-based sales within the legal industry, and possesses the adaptability and patience required for hour-long client discussions. WHAT YOU'LL OWN ▸ Client Consultations & Sales Conduct one-on-one consultations with prospective clients via phone, video conference, and occasionally in person Utilize a consultative sales approach to understand client needs and recommend appropriate legal service options Build trust through active listening, empathy, and professional communication Address questions, concerns, and objections while helping clients make informed decisions Consistently work toward consultation-to-client conversion goals ▸ Client Onboarding & Follow-Up Prepare and present service agreements with clarity and transparency Process initial payments using the firm's payment platform Follow up with prospective clients who have not yet retained the firm Help ensure a smooth onboarding experience for new clients Maintain consistent communication throughout the consultation and enrollment process ▸ Pipeline Management & Team Collaboration Accurately document consultations and client interactions within the lead management system Maintain organized records and manage assigned consultations effectively Collaborate with the Sales Manager to improve conversion strategies and client outcomes Stay informed on the firm's services, processes, and immigration-related developments Contribute to a culture of accountability, teamwork, and continuous improvement WHAT WE'RE LOOKING FOR Fully bilingual in English and Spanish (written and verbal) — required Experience in Immigration Law is preferred If no immigration background, proven experience closing legal-service sales is required Strong sales, consultation, and closing skills Comfortable conducting extended client consultations lasting 45 minutes to 1 hour Experience working with CRM or lead management systems Strong communication and interpersonal skills High emotional intelligence and ability to build client trust Critical thinking and problem-solving abilities Strong organizational skills and attention to detail Ability to work effectively in a fast-paced, high-volume environment High School Diploma or equivalent required Bachelor's degree preferred, but not required Availability to work Monday through Friday from 9:00 AM–5:30 PM CST and Saturdays from 9:00 AM–3:00 PM CST Weekend coverage is required (Saturday only) Sunday and one weekday off each week YOU'RE THE RIGHT PERSON IF YOU… Enjoy connecting with people and building meaningful relationships Can confidently guide conversations while remaining empathetic and compassionate Thrive in a goal-oriented environment without relying on high-pressure sales tactics Stay organized and proactive when managing multiple consultations and follow-ups Communicate clearly and professionally in both English and Spanish Remain patient and focused during longer client conversations Believe deeply in helping immigrant families access the legal support they need OUR CORE VALUES Commitment to Excellence — We constantly improve ourselves, our processes, and our results. Integrity — We give and receive honest feedback. We own our mistakes and create a culture of accountability. In This Together — When we set our teammates up for success, we all succeed. Client experience is a shared responsibility. Passion — We care deeply about our clients and each other. We push through challenges with optimism and creativity. Justice — We uplift the underrepresented. We believe every person deserves equal rights, opportunities, and dignity. COMPENSATION & BENEFITS Compensation: $23–$27 per hour DOE Bonus and incentive opportunities 401(k) and 401(k) matching Medical, dental, vision, and life insurance Health Savings Account (HSA) Paid Time Off (PTO) Opportunity to make a meaningful impact helping immigrant families take the first step toward resolving their immigration matters ABOUT LINCOLN-GOLDFINCH LAW Founded by immigration attorney Kate Lincoln-Goldfinch, our firm was built on a belief that every individual deserves to feel safe, secure, and empowered. We work with clients across the U.S. and around the world — in English and Spanish — helping families reunite, seek safety, and build a brighter future. We are an Equal Employment Opportunity employer committed to a diverse, joyous, and welcoming workplace free from discrimination and harassment. Ready to make a meaningful impact through exceptional legal advocacy? Apply now.