Impact Club Service Concierge

Job description

A great experience starts with you! Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center. Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Job Title: Impact Club Service Concierge Pay Details: The starting hourly rate for this position is $30.00 per hour. The Impact Club Service Concierge delivers exceptional dining experiences to members and guests by providing superior customer service, maintaining a clean and welcoming environment, and supporting the Food & Beverage Management team with various tasks. Responsibilities include collaborating with team members to ensure food quality, monitoring hold times, upholding safety and sanitation standards, and promptly addressing member and guest needs to create a seamless experience. This role requires attention to detail, a commitment to excellence, and a proactive approach to delivering outstanding service. ​​ Responsibilities Greet and check-in members and guests by scanning passes and/or referencing guest list Welcome patrons hospitably; provide guests with exceptional service for a VIP experience Assist with food setup and display, including polishing chafers, menus, menu tags, service utensils, etc. Assist with event setup, execution, and breakdown within the club and entry points; responsibilities include but are not limited to lighting, podiums, tablets, stanchions, various electronic devices, wristbands, dining room tables, etc. Communicate effectively with team members, management and guests; gather and relay dietary restrictions and preferences to management Maintain and restock various products including beverages, candy, snacks, paper goods, condiments, etc. and provide updates and counts on any items that need replenishing Complete event paperwork (i.e. inventory count sheets, daily checklists, etc.) Other tasks as assigned by supervisors and/ or managers, including supporting all other F&B areas as needed Maintain cleanliness and organization of the food stations; clean and sanitize high contact surfaces Adhere to uniform and appearance guidelines, maintaining a professional, well-groomed presentation Follow, adhere, and practice the Safety and Sanitation standards set forth by the Food & Beverage Department Skills Must be a minimum of 18 years of age. Possess excellent written and verbal communication skills A strong attention to detail and proven customer service skills Exceptional organization and prioritization are a must Flexibility to work nights, weekends, and holidays Must be able to work in an environment with fluctuating temperatures. Positive, and outgoing personality Able to work under pressure Able to lift up to 50lbs. Knowledge, Skills and Experience Education - High School Diploma or Equivalent Experience Required - 1-2 Year's This position is on-site. Company: Anaheim Arena Management, LLC (F&B) Our Commitment: We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!