Implementation Analyst

Job description

The Implementation Analyst plays a critical role in delivering seamless implementations and high-impact managed services for both new and existing customers. This role owns the end-to-end lifecycle of client deployments across MeridianLink’s software solutions driving successful launches, ensuring adoption, and creating long-term value. Serving as a trusted advisor, the Implementation Analyst partners closely with clients to manage expectations, meet key milestones, and ensure a smooth transition from implementation through ongoing use. Acting as a central point of coordination, the role collaborates cross-functionally to resolve challenges, optimize outcomes, and elevate the overall customer experience. The Implementation Analyst brings a deeper level of expertise—educating clients on advanced platform capabilities, identifying opportunities to enhance utilization, and translating customer feedback into actionable insights for the Product organization to help shape future innovation. Expected Duties: - Implementation Analysts will have a thorough understanding of MeridianLink’s licensed software and its capabilities to educate and provide best practice recommendations to clients - The role will be responsible for innovation and leadership in developing and implementing initiatives that support client goals and objectives - Expected to be responsible for client onboarding activities including core connectivity and third-party integrations while facilitating interactions between clients and other MeridianLink departments - Implementation Analyst will manage internal and external stakeholder communications and expectations through the deployment cycle with a focus on driving project resources toward project completion while providing the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests - Expected to adhere to project schedules and effectively ensure all project resources meet expected timelines and organize tasks to maximize productivity and utilization - The role will proactively identify issues and facilitate sensible resolutions before they become escalation items Qualifications: Knowledge, Skills, and Abilities The role will support seasoned peers and management on difficult to complex aspects of the position. - Career-development professional within the subject area - Requires moderate skill set and proficiency in the subject area - Ability to conduct work assignments of increasing complexity under moderate supervision with some latitude for independent judgment - Bachelor’s degree and 2-4 years of relevant experience - Strong proficiency in working with Microsoft Systems - Teamwork attitude, flexibility, and ability to manage different responsibilities/priorities at the same time