Implementation Consultant

Job description

**At Poka, we're changing how the world's industrial teams work — capturing the knowledge of their best people and putting it in every operator's hands.** **Our connected worker platform is purpose-built for manufacturing and the wider industrial world, with industrial AI inside the shift, not on top of it. The result: frontline performance that becomes compounding knowledge and measurable impact — every shift, every site, every region.** **We're proud to support global leaders like Nestlé, Bosch, Mars, and Danone across 3,000+ sites in 70+ countries. And as a fast-growing part of the IFS family, you'll join a team whose daily work directly shapes the platform behind how modern manufacturing gets done.** --- This is Poka's first move into the Energy sector - a landmark, multi-year transformation with one of the world's largest Oil & Gas majors. As our Implementation Consultant, you'll play a central role in guiding key customers through their Poka journey, from initial setup to successful adoption. You'll lead engaging workshops, coordinate smooth implementations, and empower frontline teams to get the most out of our platform - with a core focus on partnering with one of our most ambitious deployments to date, a major customer in the Energy sector. This is a hands-on, people-focused role where you turn new customers into confident, thriving Poka users - one workshop at a time. ### What you'll be doing - Act as the primary point of contact during onboarding, aligning customer expectations with clear, measurable outcomes - Collaborate with customers to define project scope, use cases, and the KPIs that drive business results - Facilitate impactful training sessions and onboarding workshops — virtual and onsite — tailored to each customer's needs - Own the Oil & Gas Reference Configuration Blueprint, use case packs (Digital Procedures, Operator Rounds), and master use-case delivery documents - Partner closely with Sales, Customer Success, and Product teams to ensure a seamless customer journey - Contribute to the continuous evolution of Poka's onboarding methodology, enhancing scalability, automation, and standardisation - Support prospects during their trial of Poka and deliver refresher or advanced training for existing customers ### What you bring - Strong project management and organisational skills, with a customer-first mindset - Experience facilitating workshops or delivering training in a professional setting - Excellent communication and interpersonal skills — equally at ease with shop-floor teams and senior stakeholders - Experience in Oil & Gas or adjacent process/energy industries, ideally at refinery or plant level, is highly desirable - Manufacturing, operations, and/or SaaS, in a consulting or implementation-style role is an asset - The ability to adapt in a fast-changing environment and work independently across global teams - Willingness to travel, typically once a month but can be more during busy periods - Fluency in English; French and experience in Oil & Gas or process industries are both strong assets We know great candidates don't always tick every box - if this role excites you and you bring most of the above, we'd love to hear from you. ### Why Poka You'll join a team that's shaping how the world's leading industrial companies connect, train, and empower their frontline workers - with the reach of IFS behind you and real impact you can see on the factory floor. Your work won't sit in a slide deck; it shows up in how thousands of frontline workers do their jobs every day. **What we offer:** - Generous vacation policy, additional paid days, and charity day. - Scale-up energy with huge backing and a global yet close-knit team. - A truly flexible schedule and remote-friendly working - including up to 8 weeks a year working from abroad. - Wellbeing support from day one, including free 1:1 sessions with certified coaches and therapists. - MacBook Pro, plus home-office and monthly allowances to set you up properly. - An annual learning and development budget to keep your career moving. - Regular team meetups and industry events - remote never means disconnected. - A rewarding employee referral program for successful hires. *Exact benefits vary by country - we'll walk you through your full local package during the hiring process.* *Want to learn more about our culture? Click [HERE](https://2394300.fs1.hubspotusercontent-na1.net/hubfs/2394300/HR%20files/CultureBook-En-screen.pdf).* **Please note:** An understanding of English is essential at Poka, as it is the language used during company-wide meetings and many internal communications, ensuring effective collaboration and decision-making. In addition, as Poka operates in an international environment, English is the primary language for communicating with our clients and partners, enabling us to better serve them and represent Poka in a professional manner.