Implementation Consultant I

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Job Description Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity The Implementation Specialist serves as the primary performance partner for assigned clinics, using data insights and operational expertise to identify improvement opportunities, influence behavior change, and drive measurable results. This role supports smaller, focused clinics by delivering targeted, consultative coaching to optimize performance and operations. What You'll Do Manage a portfolio of clinics, partnering with clinic leaders and staff to support operational performance and drive continuous improvement. Analyze performance data and key metrics to identify trends, gaps, risks, and opportunities for improvement. Provide coaching and consultative support to help clinics improve service delivery, operational execution, and adherence to company standards. Lead performance-focused conversations that promote accountability, problem-solving, and achievement of performance goals. Develop and implement clinic-specific action plans to address operational challenges and improve results. Assess learning and development needs, recommend training resources, and reinforce best practices and standard operating procedures. Monitor progress against performance goals, conduct follow-up discussions, and adjust strategies as needed to sustain improvement. Maintain accurate coaching documentation, track outcomes, and report progress related to performance initiatives. Collaborate with Operations, Training, and other cross-functional teams to remove barriers and improve clinic effectiveness. Escalate persistent or high-risk performance issues when appropriate and provide recommendations for corrective action. Required Skills & Qualifications Strong written and verbal communication skills, with the ability to deliver clear, structured information and facilitate discussions in small-group settings. Demonstrated ability to analyze operational performance data and translate insights into actionable recommendations. Ability to influence without direct authority, building credibility and trust with diverse stakeholders. Strong consultative coaching and relationship management skills, with a focus on driving behavior change and performance improvement. Proven ability to identify root causes and recommend practical, effective solutions to operational challenges. Skilled in managing and prioritizing multiple requests in a structured, deadline-driven environment. Experience in project coordination and applied problem-solving. Proficiency with Microsoft 365 tools (Outlook, Excel, Teams, Word). Ability to execute and reinforce established SOPs and workflows while identifying opportunities for improvement. Delivers structured training and presentations (5–15 participants), facilitating engagement, addressing questions, and adapting delivery to meet audience needs. Preferred Qualifications 0–1 years of experience in customer support, healthcare operations, clinical program knowledge, data entry, or administrative roles. Familiarity with CRM systems (Salesforce a plus). Experience working with healthcare providers is helpful but not required The base pay for this position is $35.75 – $71.45/hour In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: TOX ARDx Toxicology LOCATION: United States > Kansas City : 8140 Ward Parkway ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: EEO is the Law link - Espanol: