Implementation Enablement Specialist

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking an **Implementation Enablement Specialist** to support workforce readiness for our Implementation organization by designing, building, and delivering impactful enablement programs aligned to customer onboarding excellence and business priorities. This role will help equip our Implementation team with the knowledge, skills, tools, and operational resources needed to confidently onboard customers, guide implementation milestones, accelerate time-to-value, and drive successful go-live outcomes. The ideal candidate will partner closely with Implementation Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve onboarding consistency, employee readiness, and customer outcomes. This is a highly cross-functional role focused on bridging product knowledge, implementation methodology, customer onboarding workflows, and operational execution to enhance team effectiveness and elevate the implementation experience. **This is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs).** To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. ### Essential Job Duties **Implementation Onboarding and Ramp Enablement** - Partner with Implementation leadership to identify onboarding gaps, workflow challenges, and enablement priorities. - Design structured onboarding and ramp programs for new Implementation hires to accelerate readiness and confidence. - Build role-based learning pathways that support implementation milestones, onboarding execution, and customer engagement expectations. - Develop implementation certifications, milestone readiness checkpoints, and structured reinforcement programs. **Product & Operational Readiness Enablement** - Partner with Product and Operations teams to translate new features, process updates, and workflow changes into actionable implementation enablement. - Create practical enablement assets including: - Implementation playbooks - Workflow guides - Milestone talk tracks - Customer conversation frameworks - Escalation handling resources. - Job aids and quick-reference tools - Ensure implementation teams are prepared to operationalize product and process changes effectively. **Customer Onboarding Excellence Enablement** - Support enablement for consistent execution of the customer onboarding journey. - Build learning programs that strengthen: - Onboarding workflow execution - Milestone management - Communication best practices - Risk identification and mitigation. - Customer expectation setting - Successful go-live readiness - Reinforce best practices that improve implementation quality and customer experience. **Learning Experience Design & Delivery** - Design and develop engaging learning experiences, including: - Instructor-led workshops. - eLearning modules. - Scenario-based training and role-play exercises. - Facilitate live and virtual training sessions focused on real-world application. - Deliver reinforcement programs to support knowledge retention and behavior change. **Content Alignment** - Support the development and maintenance of a centralized internal resource hub. - Ensure enablement content is accurate, accessible, and aligned with current product and process updates. - Partner with cross-functional teams to continuously improve content quality and usability. **Program Measurement & Continuous Improvement** - Support reporting and analysis of enablement effectiveness using metrics such as: - Time-to-productivity - Time-to-go-live - Escalation reduction - Milestone completion effectiveness - Leader feedback - Learner confidence/readiness - Gain insights from stakeholders and frontline teams to continuously improve enablement programs. - Support alignment of enablement efforts to business goals, including customer adoption and satisfaction. **Learning Technology & Program Operations** - Leverage LMS and learning tools to manage enablement programs, assign learning paths, and track completion. - Maintain and organize enablement content to ensure ease of access and usability. ### Other Job Duties - Other duties as assigned by supervisor or HHAeXchange leader. ### Travel Requirements - Travel 10-25%, including overnight travel ### Required Education, Experience, Certifications and Skills - Bachelor’s degree in business administration, Education, or a related field. - **3–5 years of experience** in enablement, training, learning and development, or internal education programs within SaaS or technology organizations. - Experience supporting implementation, onboarding, professional services, or customer-facing operational teams**.** - Proven ability to design and deliver impactful enablement programs that support performance improvements. - Strong instructional design and facilitation skills. - Ability to translate complex operational workflows into scalable learning experiences. - Experience working cross-functionally with Product, Customer Experience, and Operations teams. - Familiarity with LMS platforms and learning technologies. - Strong written and verbal communication skills with the ability to facilitate training sessions and present information clearly. - Highly organized with strong attention to detail and the ability to manage multiple projects in fast-paced environments. - Demonstrates a high level of integrity, accountability, and collaboration. - We encourage individuals who are passionate about this role to apply, even if they do not meet all listed requirements.