Implementation Engineer

Job description

We are seeking a proactive and technically minded Implementation Engineer to manage the onboarding of new clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients. This client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement. You’ll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction. Key Responsibilities Lead the onboarding process for new clients, including project planning, setup, and technical implementation Support installation and configuration of the BlueOptima platform Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption Train client-side system administrators to independently manage platform operations Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience 4+ years of experience in a technical client-facing role Strong communication and problem-solving skills Proven ability to manage multiple projects or clients simultaneously Detail-oriented and highly organized, with a proactive attitude Basic Linux skills (e.g. navigating file systems, reviewing logs) Basic experience with Docker and Kubernetes (e.g. basic commands, basic troubleshooting) Basic SQL skills (e.g. reading/writing simple queries for troubleshooting) Basic bash scripting skills Strong time-management skills and ability to thrive in a fast-paced environment Exposure to technical support processes or client success operations Nice to Have Familiarity with basic networking concepts (e.g. IP whitelisting, firewall configuration, connectivity diagnostics) Experience working with enterprise SaaS platforms Background in working with version control systems and/or task tracking system Why Join Us? Culture & Growth Global team with an innovative and supportive mindset Rapid career development and visibility in a high-growth tech company Freedom to build your own success story Training programs and Personal Development Plans tailored for each employee Benefits: 32 days of holidays (this includes public and religious holidays) Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed Gratuity payments Private Medical Insurance provided by the company (Employee + Spouse + 2 Children + 2 Parents) 12 Weeks Paid Paternity Leave, 6 months Maternity leave Support with childcare costs (50%) Work from Home Equipment allowance Flexible Work from Home policy - 2 days home p/w Flexible Work from Long Distance - 4 weeks a year Sponsored Learning Opportunities Team Socials Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities! BlueOptima is an engineering intelligence platform trusted by some of the world's largest banks, insurers, and enterprises. We give CTOs, CIOs, and engineering leaders the objective data they need to measure software engineering productivity, prove AI ROI, and reduce delivery risk. The conversation we sit in the middle of is one of the most pressing in enterprise technology right now. Every large organisation is rolling out AI coding tools and nobody can tell their board whether it is actually working. We can. Our research and our platform provide the answer, and we are building the commercial engine to get that message in front of the people who need to hear it.