Implementation Engineer

Job description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn ! The Technical Implementation Engineer II independently supports the configuration, implementation, and technical delivery of Alkami Digital Banking products and third-party integrations for client onboarding and enhancement initiatives. This role applies professional expertise to troubleshoot technical issues, configure platform functionality, and support implementation activities across a variety of client environments. The position collaborates with project managers, product teams, vendors, and customer stakeholders to ensure implementations are completed accurately and aligned with project expectations. The Technical Implementation Engineer II operates with moderate autonomy, contributes to process improvements, and applies analytical problem-solving skills to resolve implementation challenges and support successful client outcomes. Essential Duties & Responsibilities Configure Alkami Digital Banking products and third-party integrations by applying implementation requirements, technical specifications, and client-specific customization needs Support implementation delivery by independently managing assigned technical tasks, coordinating timelines, and ensuring deliverables meet project quality standards Troubleshoot implementation and configuration issues by analyzing system behaviors, reviewing logs and technical documentation, and resolving technical discrepancies within established processes Install, configure, and customize platform functionality by applying standard implementation methodologies and validating expected system performance Collaborate with project managers and client stakeholders by communicating technical progress, identifying implementation risks, and supporting issue resolution activities Perform testing and validation activities by executing implementation test plans, documenting results, and confirming platform configurations meet client and operational requirements Support third-party vendor integrations by coordinating technical requirements, validating connectivity, and troubleshooting interface-related issues during implementation activities Maintain implementation documentation by creating and updating configuration records, technical procedures, issue tracking details, and project-related artifacts Analyze client implementation requirements by reviewing technical specifications, identifying dependencies, and recommending appropriate configuration approaches Provide technical support during implementation and post-go-live activities by responding to client questions, resolving technical issues, and supporting platform stabilization efforts Coordinate cross-functional implementation activities by partnering with internal teams including product, support, engineering, and customer-facing stakeholders Apply implementation best practices by following operational procedures, security standards, and quality controls throughout project execution Identify opportunities for process improvement by documenting recurring implementation challenges and recommending workflow or documentation enhancements Support knowledge-sharing initiatives by contributing technical insights, updating team resources, and assisting with onboarding or mentoring less experienced team members Manage multiple implementation priorities by balancing project timelines, technical troubleshooting, and stakeholder communication across concurrent engagements Recommended Experience & Education Minimum Years of Experience 1–3 years of experience supporting software implementations, technical consulting, systems configuration, or client onboarding activities within SaaS, fintech, banking technology, or related technical environments. Education Level Bachelor’s degree in Information Systems, Computer Science, Information Technology, Business Technology, or a related field. Knowledge, Skills, & Qualifications Required Experience configuring software platforms or supporting technical implementation projects Knowledge of troubleshooting methodologies and technical issue resolution practices Experience with relational databases (Postgres, MSSQL, Oracle, MySQL) Ability to analyze implementation requirements and apply configuration solutions Strong written and verbal communication skills with technical and non-technical stakeholders Experience managing multiple priorities and implementation timelines Ability to work independently within established implementation processes Strong analytical and problem-solving skills Experience documenting technical procedures, configurations, and implementation activities Preferred Experience supporting digital banking, fintech, or financial services technology platforms Familiarity with APIs, system integrations, or data exchange processes Proficiency with software development or scripting (C#, Java, Python, JavaScript) Experience working with project management, ticketing, or documentation platforms Exposure to SaaS implementation methodologies or customer onboarding processes Experience supporting client-facing technical projects in a cross-functional environment The salary range for this position is: TBD Cool Things to Know Not Just Any Company : Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization : We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters : We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages. #LI-REMOTE