Implementation Engineer (Forward Deployed), Customer Success & Integrations

Job description

ABOUT PARSPEC Parspec is building the AI and digital infrastructure for the construction materials supply chain. Construction is a $15 trillion industry, yet the systems that underpin the buying and selling of materials remain fragmented, manual, and disconnected. Distributors and rep agencies rely on spreadsheets, PDFs, phone calls, and siloed tools to find new products and quote and manage projects; creating delays, errors, and margin erosion across the supply chain. Parspec is an AI-native platform that powers how construction products are discovered, bought, and sold. Trusted by more than 300 MEP distributors and rep agencies, Parspec helps project-driven businesses bid faster, win more work, and operate more profitably. By combining product intelligence, AI-powered workflows, and a connected ecosystem, Parspec is laying the foundation for a more intelligent, efficient construction supply chain. Founded in 2021 and headquartered in San Mateo, California, Parspec has raised $31 million from leading deep-tech and construction-technology investors. THE OPPORTUNITY We’re looking for a forward-deployed Implementation Engineer to bring our enterprise integrations to life. You’ll be the person who turns a customer’s ERP, CRM, and operational data into a live, working integration with Parspec, hands on keyboard. You’ll own a portfolio of concurrent enterprise integrations, accountable for getting each one live on time and in scope. The work is both technical and customer-facing: you’ll run field-mapping sessions, build and troubleshoot flows in Workato, debug APIs alongside customer IT, and translate fluidly between their engineers, their business users, and our Product and Engineering teams. You’re AI-forward, comfortable in someone else’s data, and disciplined about hitting a go-live date. The most important part, you’ll be supported in all these efforts by a world class team to ensure success. WHAT YOU WILL ACHIEVE AND KEY RESPONSIBILITIES Integration Ownership & Delivery - Own enterprise integrations end to end, from discovery and field mapping through build, UAT, and go-live - Manage a portfolio of concurrent integration projects against contractual go-live dates and agreed scope Build, Configuration & Troubleshooting - Build, configure, and troubleshoot integration flows in Workato, and debug API issues hands-on with customer IT and our Product and Engineering teams - Design and implement the data transfer and translation logic that maps customer data cleanly between systems AI-Driven Development & Execution - Use AI tools to accelerate the work: generating and debugging code, drafting mappings, producing documentation, and troubleshooting faster Systems & Playbook Development - Build reusable templates, tooling, and playbooks, and partner with CSMs who own long-term adoption WHY THIS MATTERS - Integrations are how Parspec becomes part of a customer’s daily operations. Every successful go-live connects a distributor’s core systems to Parspec, turning a massive, underserved industry’s fragmented data into connected, usable workflows. - In this role, you are the bridge between our customers and our product—the person who makes the promise of a connected supply chain real, on time and at scale. Your work directly determines how quickly customers realize value, adopt Parspec, and operate more profitably. WHO YOU ARE Mandatory Qualifications - 5+ years in a forward-deployed, integration, solutions, or technical implementation engineering role in B2B SaaS - Technical background: a degree in computer science or engineering, or equivalent hands-on experience with code, APIs, and data - Hands-on experience building and debugging API-based integrations (REST/JSON, auth, webhooks, error handling) - AI-forward in how you work, using AI/LLM tools as a core part of your workflow to build, debug, document, and troubleshoot faster - Experience with an iPaaS / middleware platform (Workato strongly preferred) and integrating ERP and/or CRM systems (e.g., Eclipse, SAP, Salesforce) - Proven ability to manage multiple concurrent projects against firm deadlines, with strong customer-facing and communication skills Preferred Experience - Hands-on middleware or direct API experience (recipes, custom connectors, on-prem agents) - Prior experience at an early-stage or high-growth SaaS company - Background in construction, building materials, or distribution technology WHAT WE OFFER - Competitive salary and discretionary bonus, plus equity options - Unlimited PTO policy - Medical, dental, and vision coverage - Flexible hybrid work environment - Regular team offsites and a budget for professional development - Preferred Location: San Mateo, with regular in-office presence JOIN US – LEAD THE TRANSFORMATION! At Parspec, we recognize that traditional job descriptions don’t always capture the full range of your unique abilities—and that’s perfectly okay. You may not meet every requirement, but if you bring a mix of experiences, fresh perspectives, and a passion that aligns with our mission, we want to hear from you! The Parspec team believes that varied backgrounds drive better outcomes and fuel innovation. We are a team of self-starters that lead from every seat. We think big, set a standard of excellence and are committed to diversity and a discrimination-free workplace. We welcome applicants from all walks of life to join us and help shape the future at Parspec. HOW TO APPLY Submit your application and resume highlighting your achievements. Apply now and help drive transformative change in one of the world’s oldest and largest industries!