Implementation Engineer III

Job description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com. JOB SUMMARY: The Implementation Engineer III is a senior technical delivery leader who partners with government customers to bring OpenGov cloud software to life, owning the most complex product configurations and the underlying data migrations across a portfolio of implementations. This role leads requirements validation, configuration and data reviews, platform configuration and testing, data migration and reconciliation, and user enablement, guiding customers through the full deployment journey from kickoff to go-live while setting the technical quality bar for the team. Acting as a trusted advisor with deep product knowledge and advanced data and database expertise, the Implementation Engineer III understands each customer's goals, pain points, and workflows, and translates them into scalable, maintainable solutions. This role blends hands-on technical delivery, including data transformation and migration (ETL), and scripting, with a consultative, customer-first approach. It also mentors less-experienced engineers, reviews their configuration and data work, and drives the process and quality improvements that raise the standard of implementation delivery across the organization. RESPONSIBILITIES - Lead the data migration, configuration, and testing of OpenGov cloud software for the most complex government implementations across the United States - Perform configuration reviews across the team, validating that platform setup aligns with documented requirements, product best practices, and long-term maintainability before go-live - Perform data reviews, validating migrated data for completeness, accuracy, and integrity, and reconciling source-to-target data so the product reflects trusted, audit-ready customer data - Own complex customer data migration end to end, including database schema mapping, ETL tool configuration, and advanced scripting, to ensure the product is populated with accurate, validated data. - Confirm and pressure-test customer requirements across both configuration and data, resolving ambiguity and advising customers on the optimal solution design. - Design and execute comprehensive test scenarios that validate the configuration and migrated data produce accurate, expected outcomes prior to go-live. - Serve as the primary technical point of contact for government / customer stakeholder like Budget Directors, IT personnel, and decision-makers, guiding them through the deployment and integration process. - Identify recurring customer pain points and partner with cross-functional teams to simplify, enhance, and automate processes that improve customer workflows and delivery efficiency - Mentor and coach Associate and mid-level Implementation Engineers, reviewing their configuration and data work and helping accelerate their technical growth. - Define and improve implementation standards, templates, playbooks, and reusable tooling that increase the quality, consistency, and speed of delivery. - Partner closely with the Project Management, Customer Success Management, Data/Integration, and Product teams to ensure a consistent customer experience, and channel field feedback into the product roadmap. - REQUIREMENTS AND PREFERRED EXPERIENCE - 6 to 9 years of experience in software implementation, data migration, or technical consulting, ideally with enterprise or SaaS products - 5+ years of hands-on SQL scripting experience, including complex queries, data transformation, and reconciliation - 3+ years of Python, or similar, scripting experience for automation and data processing - Deep experience with database technologies and with ETL and data-migration concepts and tools, including schema design and performance considerations - Experience implementing AI-driven solutions for automation, workflow optimization, and data-driven insights, leveraging modern frameworks and AI models - Demonstrated ability to deliver complex implementations end to end and to mentor or provide technical guidance to less-experienced engineers - Excellent interpersonal, verbal, and written communication skills, with a strong teamwork and customer-service mentality across executive and technical stakeholders - Strong attention to detail, with the proven ability to validate, reconcile, and sign off on data and configuration for accuracy - Ability to adapt to a rapidly changing product and respond strategically to evolving customer needs - Bachelor's degree in a technical, or related field WHY OPENGOV? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started. A Team of Passionate, Driven People This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Benefits That Work for You Enjoy an award-winning workplace with the benefits to match, including: - Comprehensive healthcare options for individuals and families - Flexible vacation policy and paid company holidays - 401(k) with company match - Paid parental leave, wellness stipends, and HSA contributions - Professional development and growth opportunities - A collaborative office environment with weekly catered lunches.