Implementation Excellence Director

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Director, Implementation Excellence is responsible for designing, standardizing, and continuously improving the enterprise implementation operating model. This role establishes the governance, processes, tools, and performance framework that enables scalable, consistent implementation execution while supporting business growth and global delivery. Working cross-functionally across Operations, Product, Technology, Sales, Customer Success, Finance, HR, and Workforce Management, this leader ensures implementation processes are AI-enabled, efficient, standardized, and optimized to support the business strategies. What you’ll do Operating Model & Strategy Own the end-to-end implementation operating model. Design scalable implementation processes, standards, and governance. Develop implementation playbooks, stage gates, and operating cadence. Drive operating model maturity and continuous improvement. Operational Excellence Standardize implementation methodologies and best practices. Improve implementation speed, quality, and consistency. Establish KPIs, dashboards, and performance management controls. Identify automation and AI opportunities to improve execution. Transformation & Change Lead implementation transformation initiatives. Design scalable operating models supporting global delivery. Drive cross-functional alignment and organizational readiness. Ensure successful adoption of new processes and operating standards. What experience you need (7 or less requirements recommended) Bachelor’s degree 7+ years of experience in Implementation/Onboarding Strategy or Execution Experience leading cross-functional initiatives, AI orchestration, and process improvement Strong analytical, communication, and executive influencing skills What could set you apart Lean Six Sigma, PMP, Agile, or Change Management certification Experience designing operating models, governance frameworks, or AI-enabled business processes Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills is a must. Strong communication and influencing skills Problem solving and troubleshooting skills #LI-BJ1 We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: USA-St. Louis-Rider Trail Function: Function - Fulfillment / Operations Schedule: Full time