Implementation Lead

Job description

Summary/Objective We are seeking a highly organized and proactive Administrative Assistant to support our Implementation Team. This role plays a vital part in ensuring the smooth coordination and execution of project deliverables, client onboarding, internal communications, and administrative processes. The ideal candidate thrives in a fast-paced environment, pays close attention to detail, and communicates effectively with both internal and external stakeholders. Essential Functions Lead and execute all administrative startup activities for new Chick-fil-A Supply Distribution Centers, ensuring operational readiness from pre-opening through go-live. Coordinate New Hire Orientation (NHO), onboarding processes, travel logistics, training schedules, and team member communications. Train, mentor, and support Distribution Center Administrators by developing training plans, SOPs, job aids, and administrative best practices. Manage startup budgets, purchase orders, vendor partnerships, invoicing, expense tracking, and financial administration. Oversee facility startup logistics, including office setup, supplies, signage, uniforms, PPE, and administrative infrastructure. Partner with General Managers, Talent Leaders, Operations Teams, and Support Center stakeholders to ensure successful distribution center launches. Develop, standardize, and continuously improve administrative processes, procedures, and implementation strategies across startup locations. Serve as the primary administrative leader and trusted business partner, providing ongoing support, problem-solving, and stabilization assistance for newly launched distribution centers. Between clients, hiring teams, and candidates, ensuring a seamless and positive experience throughout the hiring lifecycle. Coordinate and manage business travel arrangements for 100+ team members and leaders, partnering closely with Direct Travel agents to ensure efficient booking, itinerary management, and travel support for Distribution Center operations. Competencies Project Management Support Facility Setup SOP Development Procurement and Inventory Finance Support Onboarding and Orientation Support Building Culture Communication Management Administrative Training Required Competencies for all MAU Staff: Ethical Conduct Personal Effectiveness/Credibility Required Education and Experience Qualifications include: Proven experience in an administrative or project coordination role, preferably in a tech, SaaS, or implementation setting. Strong organizational skills with the ability to prioritize multiple tasks effectively. Excellent written and verbal communication skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools like Google Workspace, Zoom, Slack, etc. Familiarity with project management or CRM tools is a plus (e.g., Salesforce, Trello, Notion). Detail-oriented and able to work independently with minimal supervision. High level of professionalism and discretion with sensitive information. Preferred Education and Experience Associate’s or Bachelor’s degree in Business Administration, Project Management, or a related field. Experience supporting project managers or implementation consultants. Understanding of implementation or onboarding workflows in software/SaaS environments. Working Conditions and Physical Demands This role is primarily office-based but located within or adjacent to a warehouse environment. Regular exposure to temperature-controlled warehouse areas (refrigerated or frozen zones) may occur when coordinating with warehouse staff or conducting inventory checks. May require occasional walking through the warehouse to access records, communicate with staff, or oversee logistics documentation. Noise levels may vary and can include warehouse equipment such as forklifts and pallet jacks. Must be able to sit or stand for extended periods while using a computer or phone. Occasional lifting of office supplies or small packages (up to 25 lbs) may be required. Standard working hours are [insert hours], but flexibility may be needed during peak operational periods (e.g., inventory audits, large shipments, or seasonal surges). Appropriate PPE (e.g., safety vest, closed-toe shoes) must be worn when entering active warehouse zones. Travel This position requires up to 75% travel. EEO Statement EOE/Vet/Disabled Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.