Implementation Manager

Job description

Influ2 brings your ABM to the contact-level. With Influ2, you can act on contact-level intent, reach specific buyers with ads, and make the revenue impact clear. 200+ enterprises and mid-market companies worldwide, including industry leaders such as Snowflake, AppsFlyer, and Capgemini, love our technology. We hope you will love it too. **Influ2 is looking for an Implementation Manager** to partner with our customers throughout their implementation journey and drive immediate value within the first 60 days. In this role, you will prescribe best practices, build detailed project plans, and serve as a product and revenue-generation expert to help clients achieve their strategic goals. If you excel at multitasking and know how to translate business needs into powerful workflows, this is the role for you. ### What you'll do: - Manage Influ2 implementations across a portfolio of clients, ensuring setup aligns with business objectives. - Advise clients on best practices and help them integrate Influ2 into their existing workflows. - Gather client requirements and translate operational workflows into technical configurations. - Balance 15+ concurrent implementations across different levels of complexity. - Articulate the value of Influ2 to key client stakeholders at all organizational levels. - Collaborate with internal Product and Development teams to flag, track, and resolve product bugs or feature requests. - Provide technical support and guidance to Customer Success Managers on complex account setups. ### Experience: - 4+ years of experience as a client-facing Project Manager, Implementation Manager, or Customer Success Manager (with strong onboarding experience). - 2+ years in the MarTech or SalesTech space. - Strong hands-on experience with CRMs, Marketing Automation Platforms (MAPs), APIs, webhooks, and system integrations. - Advanced English proficiency. - Track record of identifying upselling or expansion opportunities is a plus. - Familiarity with sales engagement platforms (Outreach, Salesloft) and BI tools is good to have. ### Skills: - **Strong communication skills:** You foster strong relationships and communicate clearly with stakeholders, including CSMs and cross-functional teams. - **Product advocacy & adoption:** You stay on top of new product releases, position new features to customers, gather actionable product feedback, and uncover opportunities for account growth. - **Ownership:** You are a proactive self-starter who takes initiative and navigates shifting priorities in a fast-paced environment. - **Project and time management:** You excel at managing multiple projects with different focus areas simultaneously. *At Influ2, we highly appreciate a wide range of experiences and backgrounds. So, even if your history doesn't perfectly match our list, we would still be delighted to receive your application and learn more about you!* ### What's in it for you? - We’ve raised a total of $15 million in our Series A round, maintaining a cash-positive business for the past 24 months while achieving 50% growth. - Be part of an innovative team with a flat organizational structure. - Benefit from remote work flexibility with no fixed working hours—work whenever and wherever suits you. - Progressive commission structure and performance bonuses. - Take the time you need with an Unlimited Vacation policy to ensure a healthy work-life balance. - Receive Generous Parental Leave and other well-structured PTO and leave policies. - Enjoy a well-rounded health package with comprehensive medical, dental, and vision coverage designed to support you. - Some local and international travel may be required for internal/external events. *We're convinced that the diverse ideas and experiences every Influ2encer brings are the key to our success. To make sure our culture and products reflect this blend of viewpoints and backgrounds, there's no room for discrimination here. Our approach to hiring, training, promoting, and compensating individuals is grounded in merit and competence.* *We're committed to offering equal employment opportunities to all qualified individuals, no matter their race, age, religion, where they come from, gender identity or expression, sexual orientation, marital status, physical or mental disability, military or veteran status, or any other characteristic protected by law. Everyone at Influ2 plays a part in keeping our workplace welcoming and free from discrimination and harassment.*