Implementation Manager

Job description

At Intenseye, we believe protecting people at work is non-negotiable. That’s why we’re building the world’s most advanced AI-powered platform for industrial environments, designed to help organizations move from reactive programs to proactive risk prevention across safety, operations, and quality management. Our technology gives enterprises the ability to see risk and inefficiency as they emerge, take action in real time, and prevent incidents before they happen. Powered by cutting-edge AI and Intenseye’s proprietary Sentinel hardware, our platform delivers ethical, highly accurate intelligence across complex worksites. EHS, operations, and quality teams gain continuous leading indicators, deep operational insight, and unprecedented visibility into how work actually happens. Today, Intenseye helps protect hundreds of thousands of workers across 25+ countries—and we’re just getting started. As an Implementation Manager, you will play a critical role in driving the deployment of Intenseye’s solutions, managing projects from start to finish to deliver exceptional results on time and with the highest quality standards. You will coordinate all project activities, manage timelines, and bring together necessary resources to support successful implementations. In this hands-on role, you will engage with technical details to creatively solve problems, remove obstacles, and foster strong relationships with customers and partners. ### About the Role - Manage end-to-end deployment projects for global mid-market and enterprise customers, ensuring timely delivery and high customer satisfaction. - Serve as the primary contact for day-to-day relationships with customers, partners, and internal teams. - Collaborate cross-functionally with Sales, Engineering, Product, Customer Success, Technical Solutions, and Support to advocate for customer needs. - Lead the project scoping, planning, and execution phases, setting and managing customer expectations, project schedules, and resources. - Facilitate meetings with customers and partners to align goals and expectations throughout the implementation process. - Address and resolve project issues and risks swiftly, escalating when necessary to prevent delays. - Develop and manage relationships with partners and customers, acting as their trusted advisor for implementation. - Understand our product inside and out and advise customers and internal resources on best practices for optimal implementation. - Identify process improvements and optimize methodologies for scalable and repeatable project success. - Provide regular internal and external project updates, ensuring clear and consistent communication. - Exhibit extreme ownership of customer implementations, continuously working to deliver value and enhance customer experiences. - Around 20% travel may be required to fully understand our client needs and customize solutions to support. ### About You - Bachelor's degree in business, project management, engineering, communications, or a related field — or equivalent practical experience. - 3+ years managing multi-stakeholder technical deployments, customer-facing implementations, - 3-5 years of experience in project management, preferably in manufacturing, AI/ML, cybersecurity, cloud computing, or related industry. - Experience leading complex SaaS projects for global enterprise (Fortune 500+) customers. - Demonstrated success in a similar role within a B2B Enterprise SaaS or AI company, managing full project lifecycles. - Strong leadership, organization, and problem-solving skills. - Excellent analytical skills with a history of using data and research to drive customer insights. - Proven ability to work effectively across cross-functional teams and drive collaborative decision-making. - Self-motivated, hands-on approach, thriving in a fast-paced startup environment. - Experience managing projects within IT, SaaS, or software settings, with a proven ability to navigate technical challenges. - Strong influencing, negotiation, and communication skills, with a focus on fostering trust with global enterprise clients. - Track record of delivering projects on time and meeting quality standards.