Implementation Manager

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Implementation Manager About your role: As an Implementation Manager at Fiserv, you will lead complex, high‑priority client implementations and conversions from our Mississauga, Ontario office. You will collaborate across product, engineering, sales, and vendor teams to deliver custom technical solutions that streamline processes, increase revenue, and improve product efficiency. The role emphasizes timely delivery, strong client outcomes, and continuous process improvement. What you’ll do: Manage client implementations, projects, and conversions for large/technical custom implementations, ensuring milestones and deliverables are met. Drive complex, high‑priority implementations and component phases of larger programs, coordinating technical and business resources. Develop, coordinate, and execute project plans, task schedules, and resource activities to ensure on‑time delivery and quality outcomes. Identify opportunities to streamline procedures, enhance revenue, and improve product efficiency through process changes and technical solutions. Interface with other Fiserv departments to generate and offer appropriate solutions and communicate Fiserv services and products to clients, sales, and vendors. Lead and coordinate cross‑functional teams responsible for all aspects of an implementation, project, or conversion, from initiation to closure. Ensure adherence to project methodologies, delivery processes, and implementation management processes. Resolve most issues independently and refer only the most complex matters to higher levels. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you’ll need to have: 4+ years of experience in managing client implementations and conversions for large or complex technical engagements. 4+ years of experience driving complex, high‑priority projects and managing program component delivery. 4+ years of experience in project management focused on technical custom implementations, including planning, testing, and deployment coordination. 3+ years of experience interfacing with cross‑functional, cross‑departmental teams to define requirements and deliver integrated solutions. 3+ years of experience with payment systems and industry standards (e.g., PCI DSS, ISO 8583) and payment processing integrations. 4+ years of equivalent combination of educational background, related experience, and/or military experience. Experience that would be great to have: Bilingual in French and English, highly preferred. Bachelor's degree in a related field or an equivalent combination of education, work, and/or military experience. 3+ years of experience in financial services implementations. 3+ years of experience in software development project management. Project Management Professional (PMP) certification. How you’ll work: This role is on-site 3 days a week and 2 remote days per week. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires the use of a computer and audio equipment. Sponsorship: Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role. Benefits at Fiserv: Fuel Your Life wellness program with activities and rewards to support total well-being Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members Recognition through Living Proof, with points redeemable for merchandise and gift cards Eight Employee Resource Groups to build connection and inclusion RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP) Comprehensive extended health care and vision benefits, plus dental coverage Company-paid Basic Life and AD&D, with optional life and AD&D coverage available Company-paid Short-Term Disability and Long-Term Disability income protection Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits Salary Range: $100,000.00-$126,000.00 Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.