Implementation Manager (EMR / EHR)

Job description

JOB TITLE: Implementation Manager PURPOSE: To lead the end-to-end implementation of an AI-powered workforce suite across large, shift-based organizations, primarily within healthcare. The role is accountable for delivery excellence, executive stakeholder leadership, successful system integration, and go-live outcomes that transition clients from manual scheduling processes to data-driven workforce optimization. KEY RESPONSIBILITIES Lead end-to-end SaaS implementations from discovery to go-live and hyper-care. Configure core modules: Predictive AI Demand Planning, Smart AI Scheduling, Mobile Self-Service tools. Manage integrations with EMRs (e.g., Epic), ERP, and Time & Attendance systems. Serve as primary client-facing lead with C-level stakeholders; drive governance and alignment. Implement change management strategies for shift-based staff adoption. Ensure measurable business outcomes: cost optimization, staff utilization, compliance. Identify expansion opportunities and collaborate with Sales for growth initiatives. Translate complex client requirements into structured implementation plans. Validate workforce analytics and system data quality. QUALIFICATIONS, SKILLS, AND EXPERIENCE 7 to 10 years in Implementation, Project Management, or Consulting; SaaS experience preferred. Proven track record in healthcare or shift-based industries (hospitality, airlines, retail, logistics). Understanding of shift scheduling complexities, compliance, and workforce management. Hands-on experience in scheduling roles (supervisor, workforce planner) preferred. Experience with healthcare systems in UAE, UK, or US is advantageous. Knowledge of data integrations (APIs, HL7, file transfers) and analytics validation. Bachelor’s degree required; Industrial Engineering or process optimization preferred. PMP, Agile, or equivalent certifications are a plus. Strong executive presence, leadership, and stakeholder management skills. High energy, delivery-focused, analytical, accountable, and comfortable navigating complexity. Industry Focus: Healthcare as primary sector, with secondary exposure to logistics, retail, and hospitality.