Implementation Manager, EOR

Job description

About the role This is an exciting opportunity to be a foundational team member of Rippling’s Global Employer of Record Implementation team. Rippling believes that we can change the way small businesses manage HR & IT programs. As an Implementation Manager, you will own the customer experience from project kick-off through launch. Through customer education and one-on-one advising, you will ensure customers are set up for success with the Rippling products they have purchased. In addition to your core role as an Implementation manager, you will also have the opportunity to take on independent projects and show individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience! Note This job requires you to work the PST shift 8PM to 4 AM IST. What you will do Serve as the Rippling expert for your customers throughout their EOR implementation experience including navigating country-specific requirements, intricacies of EOR timelines and urgencies, and EOR hiring practices. Own the successful launch of the customers’ Global Employer of Record (EOR) implementation within the customer’s timelines - from hiring their first EOR employee to running their first EOR payroll. Deliver customer value by deeply understanding your customers’ use cases and aligning them to Rippling’s best practices. Collaborate with internal teams such as Customer Experience, R&D, Compliance, and Sales to improve our process and launch new features. Contribute to the development and documentation of implementation processes and best practices. Willingness to see an issue through resolution with active follow-up and tracking. What you will need Minimum of 3 years of experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS company. Strong investigative and problem-solving skills, with the ability to dig into customer questions, country requirements, product issues, and documentation to understand the why and drive solutions. Customer-obsessed, with a track record of delivering a strong customer experience and setting clear expectations. Proven project management experience managing multiple concurrent implementations on time in a fast-paced environment. Highly organized and able to prioritize a book of 25–50 projects while staying ahead of deadlines, blockers, follow-ups, and next steps. Comfortable operating autonomously and taking ownership of gaps, including creating documentation, filing Jiras, and driving issues through resolution. Able to confidently navigate stakeholders ranging from executives to HR, Finance, IT, and Operations. Flexible and comfortable working through ambiguity, changing priorities, and new projects with limited notice. Detail-oriented, with strong data hygiene, documentation, and follow-through. Excellent written communication and responsiveness Bonus 1+ years experience in a customer-facing position within the HCM space (HR, Payroll, Benefits, PEO, ETC) Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac Computers Business-level Language Fluency in: French, German, Dutch or Spanish Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. About Rippli ng Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ addresses.