Implementation Manager (Sydney)

Job description

The Opportunity At Rippling, Implementation isn’t just a department, it’s our competitive advantage. We are excited to announce that we are looking for an Implementation Manager to join our Global IM team located in Sydney. In this role, you won’t just implement and onboard clients; you will be their architect for initial success. You’ll partner with businesses to transform their HR and Payroll operations, ensuring they see the value of the Rippling platform with speed. If you enjoy navigating ambiguity, building strong relationships, and managing complex implementation projects from kick-off to "go-live," you’ll thrive here. How You’ll Make an Impact Your success will be measured by your ability to drive Adoption, maintain high CSAT, and accelerate Time to Value. Own the Journey: Partner 1:1 with customers to lead end-to-end implementations of our solutions Consultative team: SMB and Mid-Market customers Managed team: Mid-Market and Enterprise customers Be the Expert: Become a Rippling product expert translating complex technical features into intuitive solutions for your customers Project Management: Manage multiple client implementations simultaneously. You’ll be responsible for maintaining Velocity: keeping projects on track while ensuring a seamless transition: Speed and impact. Collaborative Problem Solving: Work closely with Sales, Account Management, Product and other CX teams to advocate for your customers Navigate Complexity: Expertly manage critical conversations and escalations, turning potential roadblocks into opportunities for deeper partnership. What We’re Looking For We value a diversity of professional backgrounds. If you have a passion for implementations and customer success we want to hear from you. Customer Advocacy: You are energized by customer engagement and possess the "skills to manage customer from HR Managers, Payroll Specialists to C-Suite Executives. Organized & Agile: You have a proven track record of managing multiple priorities. You thrive in autonomous environments where you can create order out of ambiguity. Clear Communicator: You can distill complex information into clear, actionable steps for your clients. Resilience: You approach challenges with a "can-do" attitude and aren't afraid to dive deep into documentation to find the right solution. Domain Knowledge: You have experience with HRIS and Australian-based Payroll - Desirable (not essential) Bonus Points Experience in a fast-paced SaaS environment (Implementation, Technical Account Management or Customer Success). Familiarity with tools like JIRA, Salesforce, or the Google Workspace. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, colour, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email Rippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office. #li-hybrid About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.85B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritise candidate safety. Please be aware that official communication will only be sent from @ addresses.