Implementation Project Manager Ops

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Project Manager Ops based in the United States.** Join a fast-paced technology environment where operational excellence and effective project delivery are essential to business success. As an Implementation Project Manager, you will coordinate complex initiatives, align cross-functional teams, and ensure projects are delivered on time, within scope, and within budget. You will oversee implementation planning, resource allocation, progress tracking, risk management, and stakeholder communication from project initiation through completion. Working closely with department leaders and teams across the organization, you will help streamline processes and improve operational performance. You will use data, project metrics, and customer feedback to identify opportunities for improvement and support informed business decisions. This fully remote opportunity is ideal for an organized, solutions-oriented professional who enjoys managing competing priorities and bringing people together to achieve shared goals. You will have the opportunity to influence operational strategy, strengthen implementation practices, and contribute to the delivery of innovative cloud-based HR and payroll solutions. ### Accountabilities - **Manage end-to-end project delivery:** Coordinate complex projects from initiation through completion, ensuring that objectives, scope, timelines, deliverables, and budgets are clearly defined and consistently managed. - **Develop and maintain project plans:** Establish detailed project schedules, milestones, resource requirements, and success criteria while monitoring progress and adjusting plans as business needs evolve. - **Coordinate cross-functional teams:** Facilitate collaboration among internal departments, project teams, and stakeholders to align priorities, manage dependencies, and ensure effective execution. - **Monitor project performance:** Track deliverables, deadlines, costs, and key performance indicators, providing regular progress updates and reports to relevant stakeholders. - **Manage risks and resolve issues:** Identify potential obstacles, assess project risks, develop contingency plans, and coordinate timely resolutions to keep initiatives on track. - **Oversee implementation activities:** Coordinate resource allocation, change control, testing, documentation, training, and other implementation requirements to support successful delivery. - **Facilitate meetings and communication:** Organize project meetings and workshops, prepare agendas and presentation materials, document decisions, and follow up on assigned actions. - **Maintain project documentation:** Create, update, and organize project plans, status reports, supporting materials, and other documentation to ensure transparency and accountability. - **Improve operational processes:** Identify opportunities to enhance internal workflows, collaborate with teams on improvement plans, and implement solutions that increase efficiency and effectiveness. - **Support data-driven decisions:** Analyze project metrics and organizational data to identify trends, prioritize activities, and provide insights that inform planning and resource allocation. - **Coordinate resources and budgets:** Collaborate across business units to manage resource requests and ensure alignment with approved budgets, project timelines, and organizational priorities. - **Promote customer satisfaction:** Gather customer feedback, evaluate external best practices, and recommend improvements to strengthen the implementation experience and service quality. - **Support departmental initiatives:** Drive projects that contribute to broader organizational objectives, assist department managers with planning activities, and perform administrative coordination as needed. - **Demonstrate professional leadership:** Encourage collaboration, influence stakeholders without direct authority, support team development, and uphold organizational values and standards. ## Requirements - **Education:** High school diploma or equivalent is required. A bachelor's degree is preferred. - **Professional experience:** At least 2 years of people leadership and/or project leadership experience, with a minimum of 1 year in implementation or project management. - **Project coordination:** Experience managing projects involving large teams, multiple stakeholders, competing priorities, and deadline-driven deliverables. - **Implementation expertise:** Ability to develop project plans, track milestones, coordinate resources, manage risks, and maintain accurate documentation throughout the project lifecycle. - **Leadership and influence:** Demonstrated ability to guide teams, influence stakeholders without direct reporting authority, and build alignment across departments. - **Communication skills:** Excellent written and verbal communication, presentation, and customer service skills, with the ability to communicate project updates and complex information clearly. - **Organization and time management:** Strong organizational skills, attention to detail, and the ability to multitask effectively while meeting deadlines and adapting to changing priorities. - **Technical proficiency:** Proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel. - **Analytical capabilities:** Ability to use project metrics, performance indicators, and organizational data to evaluate progress, identify risks, and recommend improvements. - **Collaboration:** A team-oriented approach to decision-making, strong interpersonal skills, high integrity, sound judgment, and the ability to work effectively with diverse stakeholders. - **Preferred certifications:** Project Management Professional (PMP) certification is an advantage. - **Preferred implementation experience:** At least 2 years of implementation or project management experience, particularly in major-client environments. - **Preferred industry knowledge:** Experience with human capital management (HCM) platforms, software-as-a-service (SaaS) implementations, or customer-focused technology solutions. - **Mentoring experience:** Previous experience coaching, mentoring, or developing colleagues is beneficial. - **Travel requirements:** Willingness to travel occasionally, generally less than 10% as needed. - **Work arrangement:** Ability to work remotely from a location within the United States and remain available during designated working hours. Remote arrangements may be adjusted based on business needs and individual performance. ## Benefits - **Annual salary:** Base salary range of **$64,400–$92,000**, depending on job-related knowledge, skills, experience, and work location. - **Performance incentives:** Eligibility for an annual bonus and restricted stock unit grants based on individual performance. - **Healthcare coverage:** Medical, dental, and vision insurance plans. - **Financial protection:** Life insurance and disability coverage. - **Retirement savings:** 401(k) plan with employer matching contributions. - **Remote work flexibility:** Fully remote work arrangement within the United States, with no routine in-office requirement under the current policy. - **Work-life balance:** Benefits and perks designed to support employees' personal, family, and professional needs. - **Career development:** Opportunities for professional growth, skill development, and internal career mobility. - **Learning opportunities:** Access to resources and experiences that support continued learning and career advancement. - **Inclusive workplace:** A commitment to equal employment opportunity, accessibility, diversity, and an environment where different perspectives and backgrounds are valued. - **Meaningful work:** The opportunity to improve operational processes and contribute to the successful delivery of cloud-based HR and payroll technology solutions.