Implementation Specialist

Job description

ABOUT OPENLOOP OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. About the Role OpenLoop is looking for an Implementation Manager to join our team in Lima, Peru. In this role, you will be responsible for supporting the implementation and management of clients within an OpenLoop service line care vertical. You will execute defined project plans, coordinate with cross-functional teams, and ensure timely delivery of implementation milestones. The ideal candidate will have experience working with technology systems and supporting program or project delivery. What You'll Do - Contribute to all phases of the implementation process, ensuring client requirements are met with precision and efficiency. - Deliver implementation projects that include onboarding new clients, configuring enhancements, and addressing escalated issues. - Build and maintain project plans (e.g., GANTT charts) to track timelines, agenda, recaps, deliverables, and risks. - Escalate risks and blockers proactively to leadership. - Execute and test system configurations to adapt the software to specific client workflows. - Troubleshoot issues and propose workarounds within current capabilities to meet expectations. - Support the evolution of implementation processes for greater efficiency. - Participate in client status calls and serve as a trusted partner in managing updates and communications. - Ensure alignment with all stakeholders throughout the implementation process. - Work closely with multiple internal teams teams to ensure successful go-lives and smooth post-implementation experiences. - Bridge gaps across teams to address client needs and system performance. - Maintain thorough project documentation, SOP adherence, and stakeholder reporting. - Provide visibility into implementation progress and outcomes. - Identify opportunities to enhance both technical and operational processes. - Undertake other administrative and operational duties as assigned, contributing to the overall success of the team and organization. Who You Are - Bachelor’s degree in Business or Industrial Engineering, Information Systems, or related field. - 2+ years in SaaS or ERP implementation, digital product delivery, or a similar client-facing technical role (required). - 2+ years of proven experience in software configuration and troubleshooting, using low-code tools, integrations and workflow automation (required) - Strong ability to quickly learn new technologies, tools, and systems. - Excellent communication skills, able to translate technical concepts into client-friendly language. - Strong organizational and time management skills; able to handle multiple priorities at the same time. - Proactive problem-solver with a collaborative mindset. - Experience in startup or healthcare environments is a plus. - Fluency in English (C1) and excellent written and verbal communication skills. - Available to work in a hybrid work model. OUR BENEFITS - Long term contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc). - Monday - Friday workdays, full time (9am - 6pm). - Unlimited vacation days. - EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare. - AFP retirement plan—to help you save for the future. - We will assign a computer in the office so you can have the best tools to do your job. - You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city). OUR COMPANY We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.