Implementation Specialist

Job description

**WHO WE ARE** Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As an eight-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. **THE ROLE** The GRC Implementation Specialist is responsible for utilizing best-in-class implementation practices to onboard Ncontracts clients that have purchased our governance, risk, and compliance tools for enterprise risk management, business continuity planning, findings management, and cybersecurity management. The GRC Implementation Specialist executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion and provide consultative input on our products and services to effectively meet clients’ business requirements. A successful Implementation Specialist will demonstrate a dedicated focus to clients. More specifically, the ability to establish immediate rapport and connection, quickly understand clients’ needs, and tactfully address challenges and concerns while driving the implementation forward. Additionally, they will possess demonstrated influencing skills to help clients understand and fully utilize Ncontracts to maximize their business productivity, client satisfaction, and ultimately retention. **Essential Functions** - Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions with effective client service and change management. - As the primary client contact and product subject matter expert, analyze client needs, recommend solutions, and collaborate with leadership and support teams to address potential issues. - Build strong client relationships through clear expectations and trust. Ensure client requirements and objectives are well defined and understood by the project team. - Advise clients on best practices and necessary system/process changes to meet implementation goals. - Conduct training sessions via phone, web, or in person - Maintain accurate project status in the management system, providing real-time updates and proactively mitigating risks. - Project manage implementations to ensure projects stay on task and are completed in a timely manner. - Work with sales partners to align client expectations and provide product expertise as needed. - Assist with training and mentoring new team members. - Continuously improve the implementation process, enhancing client experience, satisfaction, and retention. Recommend advancements in project management processes and methodologies. **Qualifications** - Experience working in at least one of these areas: Business Continuity, Enterprise Risk Management, Internal Audit, Findings management, and/or Cybersecurity management roles required - 2 years prior implementation, training, or customer service experience required - Knowledge of Ncontracts’ solutions a plus - Experience in managing projects via a project management system a plus - Strong verbal and written communication skills a must **WE OFFER ALL REGULAR FULL-TIME TEAM MEMBERS:** - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more! *\*Part-Time and Contractor positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. Full-time temporary employees are eligible for certain group benefits after a waiting period; specific eligibility timing will be provided at the time of offer.* **AAP/EEO Statement** Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Other Duties** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.