Implementation Specialist

Job description

Position: Implementation Specialist Location: Pune Reports to: Senior Director of Solutions Architecture Years of experience: 2+ Who We Are: MoxiWorks is the leading real estate AI marketing platform built by real estate pros, for real estate pros. Our AI‑powered system helps brokerages and their agents find, win, and close more deals. Drawing on decades of industry expertise, we build tools that remove complexity and let real estate professionals focus on what matters most. Our newest innovation, RISE, is a native‑AI sales and marketing tool designed to help agents stay ahead in an increasingly competitive landscape. At MoxiWorks, you’ll find a team of innovators, collaborators, and doers who care deeply about our customers, our craft, and each other. If you’re excited by meaningful work, big ideas, and building technology that empowers people, you’ll fit right in. Our Pune team plays a critical role in delivering these innovations. As part of our global engineering and technology organization, you'll collaborate with talented colleagues across the United States and India to build products used by more than 3,000 brokerages and 400,000 real estate professionals worldwide. If you're passionate about solving meaningful problems, building high-quality software, and working in a collaborative, growth-oriented environment, we'd love to have you on our team. Our Core Values · Customer First · Innovative · Passionate · Sense of Urgency · Accountable & Reliable · Relentless Execution Join MoxiWorks in Pune and help shape the future of PropTech while growing your career with a global team committed to innovation, collaboration, and delivering exceptional customer outcomes. Your Next Opportunity: Job Summary MoxiWorks is seeking an Implementation Specialist to support the internal setup, configuration, and launch execution of MoxiWorks products for new and existing customers. This role is focused on translating implementation requirements into accurate product configuration, coordinating internal setup tasks, managing launch dependencies, and ensuring products are provisioned correctly and on time. Rather than acting as the primary customer contact, this role works closely with internal teams such as onboarding, customer success, product, engineering, QA, and support to deliver high-quality implementations behind the scenes. The ideal candidate is highly organized, detail-oriented, comfortable working across systems, and able to manage multiple implementation workflows at once. Key Responsibilities · Execute product implementation tasks for MoxiWorks products based on defined project requirements and onboarding plans · Configure accounts, branding, permissions, templates, settings, and feature enablement within MoxiWorks platforms · Support implementation of integrations, user setup, data imports, and launch-related configuration activities · Review implementation requirements and translate them into accurate system setup · Partner with internal teams to ensure all technical and operational launch tasks are completed on time · Track implementation progress, dependencies, blockers, and launch readiness across multiple projects · Identify setup issues, gaps, or risks and escalate them to the appropriate internal teams · Validate that implementation work aligns with documented requirements and internal standards · Maintain accurate implementation records, status updates, and internal documentation · Support internal testing, QA readiness, and launch coordination activities · Assist with troubleshooting configuration issues during onboarding and pre-launch phases · Contribute to process improvement by identifying recurring implementation issues and helping refine internal workflows, documentation, and checklists Qualifications · 2+ years of experience in SaaS implementation, operations, systems administration, onboarding support, or a similar role · Experience configuring software platforms based on documented requirements · Strong attention to detail and ability to manage complex setup tasks accurately · Excellent organizational and time management skills · Ability to manage multiple implementations or workstreams at once · Strong written communication skills and comfort documenting work clearly · Ability to collaborate effectively with cross-functional internal teams · Comfortable working with spreadsheets, system records, configuration tools, and project tracking platforms Preferred Qualifications · Experience with SaaS product configuration, launch operations, or implementation support · Familiarity with CRM, marketing, presentation, website, or real estate technology platforms · Experience with integrations, imports, account setup, permissions, or content configuration · Familiarity with tools such as Salesforce, Jira, Asana, Zendesk, Confluence, Google Workspace, or similar systems · Experience supporting internal QA or go-live workflows · Real estate technology experience is a plus Key Skills · Product configuration · Implementation execution · Attention to detail · Internal process coordination · Troubleshooting · Documentation · Cross-functional collaboration · Time management · Launch readiness support Success in This Role Looks Like · Implementations are configured accurately and delivered on schedule · Internal teams can rely on clean, consistent execution of setup tasks · Launch blockers are identified early and handled efficiently · Product configurations align with requirements and pass QA review · Documentation and handoffs are complete and usable · Internal implementation processes become more scalable and repeatable over time Moxians Are Covered: All benefits are subject to review on an annual basis whereas we continuously assess our total reward proposition aligning with the needs of our people, our business and the market. Benefits are effective on 1 st day of employment Your Benefits at a Glance - Designed to support your health, wellbeing, and peace of mind · Medical insurance for employees and family, including parents/in-laws · Accident coverage for employees · EAP powered by Living App · Catered lunch · Indoor games and team engagement · Office snacks and refreshments · Public holidays 10 days · 20 PTOs and 6 CL/SL, full maternity and 4 weeks paternity