Implementation Specialist

Job description

About the Team The Technical Implementation Services team is a customer-centric, detail oriented group of technical specialists dedicated to facilitating our customers' onboarding journeys. As the vital first post-sale touchpoint, we are focused on delivering a positive, effective, and efficient experience that helps customers quickly realize the value of their security investment. Our team works directly with customers to operationalize their Rapid7 security solution, supporting the initial setup with best practice product configurations and optimization recommendations to integrate Rapid7 solutions within the customer’s environment. About the Role The Implementation Specialist is a hybrid role blending the essential elements of technical implementation and project coordination. In this role, you will be the primary point of contact for our customers' onboarding projects, ensuring a smooth transition from the sales cycle to steady state delivery via a successful technical implementation. This is an ideal role for an execution focused professional who loves technical problem solving but also thrives in customer facing coordination and communication. In this role, you will: Serve as the primary point of contact for customers during their onboarding journey, ensuring a seamless transition from the sales cycle to steady state delivery Manage standard implementation timelines, track project milestones, and ensure deliverables are met within scope and on time Accelerate initial time-to-value for our customers by promptly initiating the onboarding project kickoff and driving foundational technical installation and configuration Engage cross-functional internal teams, partners, and subcontractors to coordinate project dependencies and drive successful implementation execution Perform standard software installation and configuration to align with the customer’s environment and business requirements Guide customers through technical implementation prerequisites and offer best practice advice on product setup Conduct foundational validation testing to ensure the product functions correctly; troubleshoot basic setup issues and escalate complex technical blockers when necessary Maintain accurate customer implementation records and configuration notes, as well as ensure diligent case management tracking Gather customer feedback, identify improvements, and contribute to the continuous enhancement of implementation procedures Provide input into Rapid7 product development based on direct customer discussions and implementation observations The skills you’ll bring include: 2+ years of experience in a customer facing technical role, such as implementation, sales engineering, product support, or technical account management Familiarity with software (SaaS) or cybersecurity technologies like SIEM, ASM, Vulnerability Management, or SOAR is essential for success in this role Working knowledge of project management principles and methodologies A passion for technology, paired with the ability to quickly master new software ecosystems and adapt to evolving product features Hands on experience with basic software configuration, system environments, or standard report and dashboard creation is highly preferred A foundational understanding of network technologies and protocols (e.g., DHCP, TCP/IP, DNS, HTTP) Familiarity with Microsoft Windows Server, Linux, and/or macOS operating systems Excellent verbal and written communication skills, including the ability to explain technical details clearly to non-technical users A versatile team player who can operate independently while collaborating across internal and external stakeholders to achieve shared goals Proven organizational and time management capabilities A proactive approach to navigating technical obstacles, combined with a focused commitment to project execution and customer success. Ability to work during US and/or EMEA business hours #LI-TD1 About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.