Implementation Specialist

Job description

The Position: The Implementation Specialist , part of the GovPilot Professional Services team, is responsible for leading end-to-end deployments of our SaaS applications across all areas of municipal government. Guiding customers through configuration, setup, data migration, and training to ensure successful adoption. Acting as both a project lead and product expert, you’ll collaborate closely with clients to understand their business requirements and translate them into effective, scalable system solutions. You will play a key role in ensuring each customer realizes measurable value from our platform while providing a seamless, high-quality onboarding experience. The Implementation Consultant acts as a strategic advisor, helping clients re-engineer their business processes to maximize the value of the GovPilot platform. You will tackle our most technically challenging or politically sensitive implementations Key Responsibilities: Lead technically complex or sensitive implementations, often spanning multiple departments within a single municipality Act as a strategic advisor, helping clients re-engineer business processes to maximize the value of the platform Architect custom system solutions for unique client requirements that go beyond standard platform configurations Consult with clients on data strategy, advising on data cleansing and restructuring to ensure long-term platform health Oversee QA standards for data imports and system integrations on assigned implementations, delegating execution to L2/L2.5 Analysts while maintaining accountability for data integrity prior to go-live Design and lead executive and department-head-level training sessions focused on change management and platform adoption strategy Monitor project health across a portfolio of complex implementations, proactively managing scope, risks, and dependencies with minimal oversight Own the post-launch transition process in partnership with Customer Success, ensuring clients are positioned for long-term platform health and high adoption before handoff Partner with Sales during the pre-sales process to assess implementation feasibility, contribute to scoping conversations, and support RFP responses for prospective clients Partner with Product and Engineering to provide formal feedback on feature gaps discovered during complex deployments Drive the creation of industry-specific best practice playbooks for the Professional Services department Proactively identify and lead process improvement initiatives that elevate delivery standards and scalability across the Professional Services department Required & Preferred Qualifications: 3-5 years of SaaS Implementation or Professional Services experience required Bachelor's degree or equivalent experience preferred Strong understanding of SaaS platforms, cloud environments, and data management principles required Experience analyzing complex data structures and translating client data logic into clear requirements for technical team members required Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms required Proven ability to manage complex, multi-stakeholder client relationships with professionalism, navigating competing priorities and organizational politics effectively required Proven ability to re-engineer client business processes and architect system solutions that go beyond standard platform configurations required Demonstrated experience leading organizational change management initiatives within client engagements, driving adoption across multi-stakeholder environments required Ability to independently navigate technically complex or politically sensitive client situations, escalating to senior leadership only when necessary required Experience partnering with Product or Engineering teams to communicate client-side feature gaps and influence roadmap decisions required Ability to translate technical concepts into clear business explanations required Excellent problem-solving, analytical, and communication skills required Excellent organizational, time-management, and prioritization skills required Ability to learn new technologies and concepts quickly required Demonstrated track record of delivering implementations on time with strong Post Deployment Survey scores and measurable user adoption outcomes required PMP or CSM certification a plus Why Join Us: GovPilot's Professional Services team is where strategy meets execution. You'll lead implementations that directly transform how local governments serve their communities, working with real clients, on real projects, with visible and measurable outcomes. This is a team that's investing in the methodology, tooling, and talent to scale, meaning there's a real opportunity to shape how we work, not just execute within a system someone else built. If you're someone who takes pride in delivering complex projects well and wants to grow within a mission-driven company, you'll find your place here. Practicals: Team: Professional Services Location: Remote in Canada Start date: Immediate Please note: GovPilot is unable to sponsor or take over sponsorship of an employment visa at this time. How to Apply: If you are passionate about technology and eager to work on a dynamic team, we would love to hear from you. Please submit your resume and cover letter today! Application Process: Screening call with a recruiter Hiring Manager Interview Technical/Team Interview VP of CX Interview Final Interview with GovPilot CEO Reference Checks Equal Opportunity Employer: GovPilot is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable. Join us in creating amazing technology solutions that make a difference. Apply today! About GovPilot: GovPilot provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, GovPilot is committed to creating impactful technology that serves the public good. We are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you–and the type of work environment where you’d thrive–we hope you’ll join us! What We Offer: Competitive salary. Unlimited PTO. Flexible working hours and remote work options. Comprehensive health, dental, and vision insurance. Professional development opportunities and learning budget. Home office and IT budget. Supportive team environment. The chance to work on innovative projects with cutting-edge technologies.