Implementation Specialist - KitCheck - TRAVEL REQUIRED

Job description

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions. Bluesight is seeking a passionate Implementation Specialist to ensure our clients have the best possible implementation experience. They are the public face of Bluesight to the customers and are responsible for forming relationships with clinicians and end users of Bluesight's products. This position is a key member of the implementation team and is responsible for scheduling deployments, hosting kick-off & follow-up calls, and facilitating remote and in-person onsite training for end users. The ideal candidate is highly attentive to detail, loves to talk to people of different backgrounds, and can operate in an environment that is often ambiguous and requires creativity to resolve issues. ### Representative Duties and Responsibilities: - Manage all aspects of the implementation projects; including the project kick-off, software configuration, go-live and training while maintaining project timelines. - Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check-in meetings via Zoom, ad hoc meetings, emails, etc. - Manage multiple implementation projects, with various priorities and deadlines at once for different customers. - Work as a consultative partner with your customers to ensure engagement and provide guidance on best practices based on their workflows and internal processes. - Act as a liaison between the customer, the wholesalers and our internal Clinical, Product and Dev teams to facilitate the technical configuration of the software. - Maintain up-to-date project plans, tickets and other project documentation to ensure project timelines are on track and visible to leadership. - Travel to customer sites to assist with the roll out of new KitCheck hardware and software, meet with key stakeholders and overall be a professional face for the company in the presence of customers. ### Qualifications and skills: - Bachelor’s degree or equivalent work experience - Preferred 1+ years of professional work experience - Preferred 1-2 years of project management and/or client-facing experience - Experience in the healthcare industry is preferred - Ability to adapt to change, think quickly, and work independently - Team-player attitude and a willingness to get things done - High attention to detail - Ability to build trusting, communicative and results-oriented relationships with customers - Excellent verbal and written communication skills and interpersonal skills - Excel and SQL skills a plus - Previous experience with EMRs/ADCs e.g EPIC and Cerner or Omnicell and Pyxis software a plus - Willingness and ability to travel within the US for up to 75%