Implementation Specialist (Mandarin/English)

**Why Coda** Coda is a global growth engine for commerce, connecting people, digital products, and payments through trusted monetization and distribution solutions. With 600+ people from 57 nationalities across 23 locations, we’re a truly global team headquartered in Singapore, with offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and across Southeast Asia. We power global commerce through a dual model. Our B2B solutions, [Codapay](https://www.coda.co/product/codapay/), Coda Webstore, Coda Links, Coda Distribution, and [Giftcloud](https://www.giftcloud.com/), enable publishers and brands to monetize and distribute digital content globally. On the consumer side, we operate a portfolio of trusted storefronts including [Codashop](https://www.coda.co/product/codashop/), [](http://recharge.com), [](http://startselect.com), and [](http://mobiletopup.co.uk), that give customers secure and easy access to game top-ups, digital credits, vouchers, gift cards and prepaid products in over 70 markets. Our culture is built on respect, ownership, and collaboration. We move fast, support each other, and celebrate wins together. If you’re looking to grow your career and make a real impact in a global team, Coda is the place for you. **The Opportunity** As a Junior Implementation Specialist, you will support publishers and merchants throughout their integration journey with Coda from initial setup to post-launch operations. You’ll assist in guiding partners through our API, troubleshoot technical issues, and ensure a smooth go-live experience. This is a hybrid technical-operations role ideal for someone eager to grow their API knowledge and project coordination skills. ### What you'll do **Integration Support** - Assist merchants during integration across all Coda products (Payin, Payout, and others) with sandbox setup, test credentials, and Coda Portal configuration - Answer basic technical questions about API behavior and configuration - Troubleshoot common issues such as callback failures, parameter mismatches, or invalid environment setup - Join live technical sessions with publishers to understand client needs and provide integration guidance - Track open issues and escalate when needed **Go-Live Coordination** - Follow up with internal teams (Product, Dev, Commercial) to confirm readiness - Support integration UAT and checklist validation - Set expectations on timelines and communicate proactively with publishers throughout integration - Monitor performance in the early launch phase and report anomalies (e.g., low CR or payment errors) **Post-Launch Support** - Help partners configure automated reporting via SFTP or Webhook - Support discrepancy investigation (e.g., duplicate callbacks, invalid amounts) - Maintain internal documentation and build/update runbooks and FAQs from recurring cases - Suggest improvements based on common queries **Internal Collaboration** - Liaise with Technical Support team post-launch for case handover - Coordinate with Compliance and Finance teams on Payout KYC or reconciliation clarification - Work closely with senior specialists for knowledge sharing and case learning ### What you'll bring - Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience - Familiarity with API integration concepts (REST preferred) - Hands-on experience with tools like Postman, SQL, or basic scripting is a plus - Familiarity with Jira (ticketing), GitBook/API documentation, and log-reading for troubleshooting is a plus - Ability to translate technical concepts for non-technical publishers across a multilingual partner base - Strong problem-solving and communication skills - Native Mandarin speaker with professional reading and writing skills in Chinese, and fluent in English - A willingness to learn and grow in a fast-paced technical environment