Implementation Specialist - PrivacyPro

Job description

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions. Bluesight is seeking a passionate project manager to run the implementation of PrivacyPro for new customers. This person is responsible for forming relationships with clinicians, privacy and compliance teams and end users of Bluesight's products and ensuring our clients have the best possible implementation experience. This position is a key member of the implementation team and is responsible for scheduling project milestones, hosting kick-off & follow-up calls, and training end users on our products & services. The ideal candidate has a high attention to detail, loves to talk to people of different backgrounds, and can operate in an environment that is often ambiguous and requires creativity to resolve issues. ### Duties & Responsibilities - Manage all aspects of the PrivacyPro implementation projects; including the project kick off, software configuration, go live and training while maintaining project timelines. - Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check in meetings via Zoom, ad hoc meetings, emails, etc. - Manage multiple implementation projects, with various priorities and deadlines at once for different customers. - Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes. - Act as a liaison between the customer’s IT group and our internal Data Analysts, Product and Dev teams to facilitate the technical configuration of the software. - Maintain up to date project plans, tickets and other project documentation to ensure project timelines are on track and visible to leadership. - Work closely with the product team and other internal teams to provide customer feedback which will help define future enhancements to our products ### Qualifications & Skills - Bachelor’s degree, or equivalent work experience - 5+ years of professional work experience, client facing and/or experience in the healthcare industry a plus - 2+ years of project management; preferably new customer implementations for a SaaS based software product - Experience running mid-long term projects, lasting 60 - 120 days - Hands on experience with project management software including JIRA, Excel, G Suite, and/or Salesforce preferred - Previous experience with SQL queries and/or running reports for EPIC, Cerner, Omnicell, Pyxis software a plus - High attention to detail and extremely organized - Excellent verbal and written communication skills and interpersonal skills - Ability to adapt to change, think critically, and work independently/remotely - A positive team-player attitude who is committed to getting things done - Must be flexible with scheduling to work with customers in different time zones - Willingness to travel up to 15%