Implementation Support Coordinator

Job description

**WHO WE ARE** Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As an eight-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. **THE ROLE** The TPRM Implementation team supports financial institution, credit union, and mortgage company clients through complex, cross-functional vendor risk management implementations. The Implementation Support Coordinator supports an assigned pod of Implementation Specialists by handling defined administrative and coordination tasks that keep implementation records accurate and information moving between the right people. This is not a client-facing role. Working under regular direction and following established procedures, you'll update records, prepare materials, and route information as directed – freeing up Implementation Specialists to focus on direct client work, technical problem-solving, and training delivery. **YOU WILL** - Update implementation status fields in TaskRay (e.g., red/yellow/green) based on direction and input from assigned Implementation Specialists. - Support assigned Implementation Specialists with day-to-day coordination tasks, following up on open items as directed. - Route standard information requests and materials between Implementation Specialists and supporting teams (e.g., data migration, vendor services, contract services), escalating anything outside established procedures to your manager or the specialist. - Send scheduled status updates to assigned Customer Success and Vendor Success Managers using established templates. - Compile weekly or monthly status summaries from information provided by Implementation Specialists, using standard formats. - Maintain implementation records in TaskRay, following defined data-entry standards, and flag records that haven't been updated within expected timeframes. - Listen to recorded client calls and internal meetings and produce organized notes using a standard template. - Prepare meeting materials as directed by Implementation Specialists or managers. **YOU BRING** - Less than 1 year of related experience; no prior financial services or vendor risk management experience necessary. This is an entry point role, and no formal occupational training is required. - Comfortable learning company policies and procedures to complete routine, well-defined tasks. - Strong attention to detail and a track record of following established processes accurately and consistently. - Confident producing clear, concise written notes and status updates using established templates and formats. - Comfortable learning new software platforms (e.g., TaskRay, Salesforce); no prior exposure required. - Discretion in handling sensitive client risk and compliance information, in line with company confidentiality standards. **BONUS POINTS** - Prior exposure to project or task management tools. - Interest in financial services, vendor risk management, or compliance. - Genuine curiosity about how our TPRM product and implementation process work, with interest in future growth within Implementation & Professional Services. **WE OFFER ALL REGULAR FULL-TIME TEAM MEMBERS:** - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more! *\*Part-Time and Contractor positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. Full-time temporary employees are eligible for certain group benefits after a waiting period; specific eligibility timing will be provided at the time of offer.* **AAP/EEO Statement** Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Other Duties** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.