Implementations Operations Manager

Job description

### Company Description At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. ### Job Description The Implementations Operations Manager will report to our Manager, Implementations Operations, and act as the liaison between the Sales, Production, and Implementation departments ensuring a smooth transition and exceptional customer experience.The objective of this position will be to assist in the management of customer orders throughout the lifecycle. This role is a great opportunity for someone who is customer-centric, has great attention to detail, extremely organized, and takes pride in their work supporting others. Our ideal candidate is self-motivated with strong problem solving and communication skills. **This is an office based role and requires reporting to our HQ in Baltimore daily.** ### A Day in the Life: - Project Oversight & Coordination - Create internal documentation necessary for cross functional collaboration. - Ensure alignment between project plans and organizational objectives - Maintain visibility over project timelines and escalate delays - Assist in prioritizing tasks to keep projects moving forward - Coordinate cross-functional dependencies across teams - Resource & Logistics Support - Monitor resource availability and escalate potential constraints - Coordinate with internal teams to ensure smooth project execution - Assist in managing vendor relationships and external coordination - Track procurement and delivery timelines for critical project components - Communication & Reporting - Consolidate and distribute project status reports for leadership - Facilitate communication between internal and external key stakeholders - Assist in preparing executive summaries and presentations - Ensure project updates are documented and shared regularly - Process Improvement & Standardization - Identify inefficiencies and recommend process optimizations - Help develop templates, SOPs, and best practices for large-scale projects - Maintain centralized project documentation and knowledge-sharing resources ### Required Skills & Abilities: - Ability to work independently and take initiative - Strong organizational and time management skills - Excellent problem-solving and critical thinking skills - Ability to influence without direct authority - Ability to travel on occasion ### Desired Skills: - Experience in SaaS, Hardware, or Emergency Notification Systems - Experience developing SOPs, templates, and best practices ### Education & Experience: - Bachelor’s Degree or equivalent experience - 2-5 years of experience in project coordination or management ### Alertus Career Advantages: - Unlimited Paid Time Off - Paid Holidays - 401(k) Retirement Plan - Medical, Dental, and Vision Plans - Short-term Disability, Accident, Hospital, and Cancer Insurance - Live Near Your Work HomeBuying Incentive - Employee Referral Bonuses - Flex Scheduling