Import Export & Customs AP (Senior Executive)

Job description

O bjectives of the Position Drive efficient Import, Export, and Customs operations across the region by improving processes, standardizing workflows, and ensuring compliance with global, regional, and local regulations. Lead Projects relevant to IE and customs operations, ensuring process adherence, operational excellence, and continuous learning and development. Collaborate with cross-functional teams—including Country IE & Customs Ops, Regional Customs & Foreign Trade, Order Management, GBS, Finance, Procurement, and Business Units—to ensure full compliance with corporate and regulatory requirements. Oversee LLP & LSP daily operations, track vendor performance against KPIs, manage escalations, drive continuous improvement with country teams, and lead improvement efforts to strengthen overall Supply Chain operations. Support business units by enhancing service efficiency and implementing improvement initiatives to boost service quality and process effectiveness. Foster a culture of service excellence with service providers, focusing on customer-centric Import/Export, Customs & Foreign Trade operations, and strict regulatory compliance M ain Areas of Responsibilities and Key Activities Operational Management Lead and manage all import/export logistics processes, ensuring compliance with internal procedures. Analyze and resolve logistics issues, escalating to relevant teams when needed. Maintain issue logs and manage non-conformances with corrective actions. Reporting & Analytics Prepare, verify, and consolidate operational reports and KPIs for management and stakeholders. Run regular data extracts and validate accuracy for performance and crisis reporting. Support performance analytics and reporting across regions, including vendor management metrics. Service Provider Management Oversee 3PL and LLP service providers for inbound/outbound transportation and customs. Conduct audits and random checks to ensure compliance with work instructions. Support logistics procurement activities, including tendering and contract adherence. Continuous Improvement & Projects Drive continuous improvement initiatives and digitalization efforts in logistics operations. Participate in system testing, process enhancements, and assigned projects. Coordinate regular meetings and follow-ups on action items across import/export communities. Support new business requirements and customer logistics service needs. Stakeholder Engagement Collaborate with business units, regional and global teams to support logistics needs. Provide logistics solutions and advisories to business units. Maintain strong relationships with internal and external stakeholders. Project Management Lead and represent Import export and customs operations initiatives and projects Ensure successful operationalization of change / impact from project and initiatives Other responsibilities All other tasks assigned are relevant to meeting BASF and the objectives as outlined above. Assumes back-up responsibility for team member/line manager for service provider management and import-export operations as required. Job Requirements Bachelor’s degree (with relevant work experience) in Logistics/Supply Chain Management or related field Minimum 5 years’ experience in handling Import/Export logistics with customs and trade compliance background, liaison with logistics service providers. Experience in SAP and chemical industry are preferred.