In-Life Administration Executive-2

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Job Description Tremendous opportunity to join a market leading organisation for a fixed term until 31st Dec 2026. This is a varied administration focussed role in a busy team Key Purpose To ensure task management is carried out to the highest level on the following: Ancillary RFL Management which includes taxing of 140,000 vehicles V5 administration, which includes auditing the daily received documents, Handling customer requests, and working with suppliers Managing MOT data management Manage the Cherished plate service for our customers Responsible for the Safety Recall Administration Administration support on uninsured vehicles Processing of Fines and Penalties, which includes invoice queries Maintaining vehicle data, identifying, and correcting any anomalies in the data. Receipt of inbound customer telephone enquiries and the co-ordination, ensuring appropriate action/response as necessary from the business Take full ownership, investigate, and respond to all customer queries via an inhouse customer query system, email, phone and by post To ensure all processes are actively recorded, amended for any process change along with checking and updated on a quarterly basis Responsibilities Build relationships and develop the trust of our customer and suppliers to ensure service levels are achieved Production of identified daily and weekly fleet administration reporting Actively display and demonstrate the corporate values Authenticity, Commitment, Collaboration and Curiosity Maintain a high level of service focus Skills, Experience & Background Demonstrable experience of working in a fast paced n administrative environment where preparation, planning and organisation is evident. Experience of working in a customer contact environment where there is a requirement to build relationships at various levels. Knowledge and/or experience of the car leasing industry and relevant government legislation preferred but not essential. Experience of working in an environment where attention to detail is key and accuracy has been a fundamental requirement of the job. Experience of actively participating in a team environment, whilst demonstrating the capability to work independently. Working knowledge of core Microsoft Applications (Word and Excel) Strong communicator, fluent in business English language written and verbal. What's in it for you Starting salary of £26,375.00 Generous contributory pension scheme 25 days holiday, in addition to bank holidays Volunteering days to assist in charity work Sustainability Initiatives Holiday buy / sell (subject to conditions) Travel Insurance (cost associated) Dental Insurance (cost associated) Eligibility for Annual Bonus Scheme Enhanced parental leave Generous Employee Referral Scheme (£1000) Cycle2work Scheme EV charging points, bike storage, shower & changing facilities, car parking Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.