In-Room Dining Agent

Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals. At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you’ll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest. We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you’ll find a supportive culture where your contributions are impactful and recognized. Joining our team means becoming part of a people-first culture where your development and success are a priority. If you’re ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel & Spa and apply today. What you will have an opportunity to do: The In-Room Dining Agent is responsible for taking guest orders, coordinating with kitchen and service staff, processing requests accurately, and ensuring timely delivery of food and beverages to guest rooms. Key Responsibilities Answer incoming calls for room service orders professionally and courteously. Accurately record food, beverage, and special dietary requests. Enter orders into the hotel's point-of-sale (POS) system. Communicate order details to kitchen and service teams. Monitor order preparation and delivery times. Handle guest inquiries, complaints, and special requests promptly. Process payments and maintain accurate billing records. Coordinate tray pickup and room service follow-up when required. Maintain knowledge of menu items, promotions, and hotel services. Ensure compliance with hotel standards and food safety regulations. Qualifications High school diploma or equivalent. Previous customer service, hospitality, or food service experience preferred. Strong communication and telephone etiquette skills. Ability to multitask in a fast-paced environment. Basic computer and POS system knowledge. Excellent problem-solving and guest service skills. Skills Customer service excellence Attention to detail Time management Teamwork and coordination Professional communication Organization and accuracy Working Conditions May require shifts during evenings, weekends, and holidays. Fast-paced hotel environment. Frequent interaction with guests and multiple departments. What are we looking for? Compensation: $18.25 - $18.25 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.