In Room Dining Coordinator

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout. About the role We’re seeking an organised and detail-oriented In Room Dining Coordinator to support the smooth operation of our in-room dining services. You will act as the central point of coordination between guests, the kitchen, and service teams, ensuring all orders are handled efficiently and delivered to the highest standard. This role also supports a wider range of guest dining experiences, including Café Santé, canal barge offerings, and bespoke picnic services across the hotel grounds, ensuring a seamless and memorable experience for all guests. What you will do Coordinate all in-room dining orders, ensuring accuracy and timely delivery Communicate effectively with guests, taking orders and managing special requests Liaise closely with the kitchen and service teams to ensure smooth service execution Support daily operations across in-room dining, Café Santé, canal barge experiences, and picnic services Monitor order flow and maintain high service standards at all times Handle guest queries, requests, and feedback in a professional and friendly manner Maintain up-to-date menu knowledge to confidently upsell and recommend offerings Assist with administrative duties, including order tracking and reporting Ensure compliance with all health, safety, and hygiene regulations What You’ll Bring Previous experience in hospitality, food & beverage, or a similar role is preferred Excellent communication and customer service skills Strong organisational skills with great attention to detail Ability to multitask and work effectively in a fast-paced environment A proactive and positive attitude with a passion for guest service Confident using systems for order taking and coordination Strong teamwork skills and ability to collaborate across departments Flexibility to work evenings, weekends, and holidays as required Benefits Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath) Employee travel programme BUPA dental health care Excellent Training and Career Development opportunities 28 days holiday per annum including bank holidays (increasing based on length of service) Group Personal Pension Plan upon completion of three months’ service Opportunities to build a successful career with global potential Access to Wagestream – a salary advance benefit WeCare Employee Well Being Platform Uniform and free meals on duty